May 2014 • www.specialty-coffee.com | 3
M
V 21
N 5
2014
IN THIS ISSUE
To all our readers:
We deeply appreciate your business over the years as well as your interest in Specialty Co ee
Retailer. Your support has allowed and encouraged us to continue to publish valuable information
during the di cult business environment within publishing and the co ee industry for the past
few years.
Unfortunately, we can no longer continue to bear the signi cant costs of printing, distributing,
and maintaining a quality editorial sta to distribute the publication. As a consequence, Specialty
Co ee Retailer will cease publication a er the distribution of its May issue.
We want you to know that we have greatly appreciated your support of our e orts over the last twenty plus years. We wish
you all the best in your future endeavors.
Sincerely,
e Team at Specialty Co ee Retailer
T Y L
J N,
FROM
THE
EDITOR
FEATURES
18 T T
e latest innovations in the world of tea
service and blends.
By Dan Bolton
24 C D E
Blenders and refrigerated storage for making cold
and frozen drinks.
By Brenda G. Russell
30 E C
Building customer communication programs.
By Nicholas Upton
35 A W / L B
Store owners face a di cult juggling act.
By Melissa Niksic
38 F R P M
Developing or updating a menu.
By Amanda Baltazar
42 S M I' S
Creating a two-way conversation with customers.
By Melissa Niksic
46 R U
Co ee Shops in unexpected locations.
By Maura Keller
18
46
C
D B
T.
03-4 in this issue SCR0514 new.indd 3 5/14/14 11:05 PM
