Issue link: https://read.dmtmag.com/i/31791
SECURITY SYSTEMS NEWS JUNE 2011 www.securitysystemsnews.com NEWS 9 Name: Dan Proctor Title: Vice President/North East Regional Manager Company: Ross & Baruzzini, New York, N.Y. Dan, you run the Critical Operations Domain Awareness practice at Ross Baruzzini, a prac- tice that you said evolved based on your experiences with large enterprise customers. Can you give me an overview of how CODA fits into Ross & Baruzzini? Martha, our critical operations market (security, public safety, etc.) has a love affair with tech- nology. Our clients want the cool technological capabilities that our vendors advertise—the lat- est digital IP-based camera, the analytics that allow them to spot loitering, or a suitcase left in an airport gate too long. The consult- ing community responds to this demand by creating procurement and design documents around the capabilities of technology rather than the actual operational needs of the decision makers—the needs of the watch officer who leverages the technology to accomplish their mission. This system-capability-focused approach to planning and design dominates our industry. It causes critical operations solution buyers to spend more money through the life of the program than neces- sary while not obtaining the level of the performance expected. When this approach is embraced by large, enterprise clients with multi-jurisdictional partners, the life-cycle program costs can be enormous and results unaccept- able because it fails to provide content of value. Millions of dol- lars are wasted each year from this approach. And as the market for security or critical operations technologies gets broader and the challenge in selecting the right mix of products becomes more complex, procurement approaches are increasingly guided by the “wizbang” of technology, rather than traditional operational needs. CODA or Critical Operations Domain Awareness was developed to meet this challenge. The CODA process changes the basis of design for critical operations solutions by focusing on the operational needs of the consumer as opposed to the dictates of modern technol- ogy. Knowledge and capability required by the user becomes the dominant design focus. CODA is a pre-planning consulting solu- tion—actually more a business consulting process—that is orga- nized to ensure that the basis of design is the knowledge and tools the end users need to best manage risk. Knowledge is information organized to do a job. It is action- able information—information that allows the decision maker to understand what has hap- pened or will happen and make an informed decision. It is also the visualization and temporal specifics necessary for the user to assimilate the actionable intel- ligence and act. Dan Proctor You say CODA is differ- ent from what other consul- tants might offer to enterprise customers. In what way? The CODA process requires the client to gather his or her critical operations stakeholders and review the specific knowledge and tools they need to best manage each risk. The process is more detailed than just a review of the concept of opera- tions or CONOPS. CONOPs pro- vides business rules—how the pieces of the center will work together to manage risk. We get in the minds of the operators and learn what they actually need to know and do to mitigate/manage risk. We create a traceability matrix from our sessions with the stake- holders—a document used to guide all phases of the design-and-build process, from planning to commis- sioning. The result of the CODA process is a solution optimized for operations—one that will provide the greatest user satisfaction and SPECSPEAK see page 10 1:15 PM Any incidents? Effective outdoor video surveillance protects what you value most, alerts you to unexpected events and can even trigger appropriate response. But the cameras that achieve it must endure intense sunshine, heavy rain and strong winds - and still deliver usable results. Axis outdoor cameras are exceptionally easy to install, which saves valuable time and minimizes maintenance. They withstand extreme weather conditions, and offer superb image quality. AXIS Q6034-E PTZ Dome Network Camera: IP66 and NEMA 4X-rated casing, 18x optical zoom, HDTV 720p with 16:9 field of view, day/night, H.264, Power over Ethernet, Arctic Temperature Control, and much more. Because your surveillance system needs to deliver indisputable evidence in the form of clear, crisp video images – even in the toughest environments. Get the Axis picture. Stay one step ahead. Visit Axis at ESX: Booth 323, June 8-9, Charlotte, NC, www.axis.com/esx Read more with your smartphone 1:15 PM NOTHING TO REPORT