Issue link: https://read.dmtmag.com/i/328710
FIRST CLASS l 11 L ower operating costs, maxi- mum uptime, and industry- leading parts and service support, when and where it's needed. These benefits and more are what Peterbilt customers can expect when they partner with PACCAR Parts, according to PACCAR Vice President and PACCAR Parts General Manager Darrin Siver. "PACCAR Parts' goal is to provide the Peterbilt customer – or the operator of any make of truck – with products and services that help lower operat- ing costs and increase productivity," says Siver. "The bottom line is: Your Peterbilt dealer and PACCAR Parts can handle all your parts needs so you can focus on your core business." PACCAR Parts manages more than 200,000 different part numbers, pro- duced by more than 750 different suppli- ers. Success is defined by the availability and delivery of the one part a customer needs to keep them on the road. "Demonstrating a sense of urgency is what we're all about," says Siver. "Our business is structured to ensure that customers have the part they need, when they need it. And if that part isn't immediately available, we have the global resources and distribution network to ensure its delivery usually within 24 hours." Global distribution & advanced technology PACCAR Parts operates seven distribution centers in North America and a total of 15 glob- ally, including its newest location in Moscow. "We can ship to 95 percent of our dealerships in less than 24 hours," says Siver. PACCAR Parts has achieved an industry-leading 99.98 per- cent shipping accuracy through the use of technology such as bar coding and by being one of the first in the commercial vehicle industry to use voice recognition technology in parts distribution centers. Effective dealer inventory management PACCAR Parts uses a propri- etary inventory forecasting sys- tem based on industry-leading technology to ensure maximum parts availability at Peterbilt dealerships. "We manage inven- tories based on histories and what we see on the road ahead," says Siver. "Peterbilt dealers were fully stocked with service parts to support the new Model 579 before the first truck was delivered." Parts Partner Complete support for the life of your truck PACCAR PARTS Continued on page 12 A proprietary management system helps maximize parts availability at Peterbilt dealerships. The Customer Center offers specific support, including remote diagnostic technology, for customers operating PACCAR engines.