deliveries for two weeks. In a similar vein, many of the deliverymen switch to other roles on a seasonal basis, performing as service technicians, for example, or work- ing with sheet metal for the company's Ca n n o n d a l e He a t i n g a n d Ai r Conditioning unit. l FON
vans and various sales and other additional vehicles, Papenfuss said it helps that all the vehicles pass through the company's depot on a more-or-less regular basis. He likes to listen to them. "I get a chance to hear what they sound
like as they're going by," he said, and sometimes he will be able to nip a prob- lem in the bud. The company had long used diesel-
powered service vans, but when General Motors discontinued the units more than ten years ago, Servco began ordering Ford diesel-powered vans as units needed to be replaced. By 2006, the company had a dozen or so of the Ford units. This year, in a departure, the com-
pany bought a gasoline-powered GM van. The new vehicle has been getting about three miles less per gallon than the die- sel-powered units, but there have been compensations, Papenfuss said, including lower engine oil consumption, and less of a need for replacement parts. Maintenance requirements are less generally, he said, attributing that largely to the GM van's fuel injection system. "The combustion is so perfect, there's
so little waste, that we don't have to do the maintenance we used to," he said. "It's a huge plus." The owners of Servco are husband-and-
wife Andy and Lynn Morin. The business includes New Canaan Oil, a fuel oil dealer acquired some years ago, and Cannondale Heating & Air Conditioning. Adaptability could be said to be a
byword for the approach that Papenfuss and the company's owners and other employees bring to work. For instance, during a very snowy winter of 2010-2011 when the volume of deliveries peaked, Andy Morin, who has a CDL with a hazmat certification, made daily fuel oil
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