Issue link: https://read.dmtmag.com/i/486601
APRIL 2015 20 THE JOURNAL 22 Reasons Why Salespeople Don't Make More Sales BY JOHN GRAHAM SALES MARKETING There are a few star performers in sales. The other 99% fall on a continuum from very good to poor. While this isn't news to anyone, the common approach is to hold up the 1% as mod- els for everyone else. "Strive to be a star," they're told. While that may motivate a few, it doesn't help the vast majority of salespeople who want to sell more but don't know how to go beyond where they are. This picture isn't complicated. For the most part, salespeople can do things that bother cus- tomers so they lose sales unnecessarily. Here are a number of them: 1. Trying too hard. A salesperson can be so fo- cused on making the sale that customers feel pushed to make a deci- sion. Even though they may want to say yes, they say no instead as a way to escape. 2. Inadequate prepara- tion. Using "canned" or rote presentations that are so general they're mean- ingless and emphasize the product or service without reference or relevance to the customer. 3. Ignoring the customer. Customers try to fig- ure out whether or not a salesperson is genuinely interested in them, and the answer determines the outcome of the sale. Any answer other than "yes" means a lost sale. 4. Talking too much. When salespeople don't know what to say next, they cover it up with more talk. Instead of using such moments to ask questions, they try to get on track with more talk, but it's too late, the sale is dead. 5. Laying on the jargon. Some salespeople think it makes them seem more confident and competent if they use a "secret language" — jar- gon — to make themselves sound like experts, when it only makes customers feel uncomfort- able. 6. Poor follow through. By placing the top pri- ority on closing sales, little effort often goes into preparing the way to get there, including a fail- ure to answer emails, making mistakes, not re- turning calls, forgetting to send requested information, and not meeting agreed upon deadlines. 7. Writing off prospects. How many times has a prospect become a customer long after the salesperson has dropped them? There's no telling how many more sales a salesperson can make just by staying closer in touch with prospects. 8. Lack of enthusiasm. Whether it's a clerk at a drycleaner store, a server at a restaurant, a loan officer at a bank, or any other salesperson, it takes energy and enthusiasm to engage customers. 9. Not painting verbal pictures. Too many salespeople try to impress customers with "war stories," and present "facts" when the customer wants to know how their purchase will change or improve their life, help them feel better about themselves, and fulfill a dream. 10. Playing a role. It's never deliberate, but it happens. A salesperson's words, manner, and attitude can cause customers to react nega- tively. Instead of acting normally, they come across as if they're playing a part or following a script. 11. Failing to involve customers. It's not only inexperienced salespeople who are guilty of talk- ing to customers, not with them. It's as if they are determined to grab the reins and keep con- trol at all cost; akin to winning the battle but losing the war. 12. Too focused on what they want to sell. It's one thing to be enthusiastic about your product or service, but it's something else to make cus- tomers feel what you're selling is all you care about. 13. Stopped learning. They're frozen in time, most likely at when they first went into sales. Customers view them as "dated" and out-of- touch, unable to help anyone meet current challenges and opportunities, and it gets worse with each passing year. 14. Believe they can sell anything. Not only do they believe it, they see it as a badge of honor and a sign of superiority. They brag about it freely in a self-serving attempt to put a shine on a faltering sales career. 15. Impervious to criticism. They guard their self-image at all cost, requiring endless praise for their sales prowess, while striking out at the slightest sign of criticism. They not only deny the accusation, but they also label them unfair and wrong, nothing more than signs of jeal- ousy. 16. Not feeling valued. Everyone deserves a pat on the back, but salespeople, unlike others in a company, can quantify their performance; they know how they're doing. Being disturbed by a lack of appreciation only distracts a salesperson from getting the job done. 17. Overestimating their competence. It's com- mon for most people to avoid bragging by un- derestimating their capabilities and failing to give themselves the credit they deserve. With This picture isn't complicated. For the most part, salespeople can do things that bother customers so they lose sales unneces- sarily. Here are a number of them: