Issue link: https://read.dmtmag.com/i/588192
MAINTENANCE MATTERS 42 // OWNER OPERATOR // NOVEMBER 2015 company's annual Tech Rodeo in San Antonio this year. Often, Overman says, a basic service call could have been avoided with just a few minutes of training. "We'll have a customer bring a truck in with no idle heat and A/C (inoperable) and it's just as simple as the truck lost battery voltage and needs reset," he says. "It's just little things like that could make things a lot easier on them and us." Daniel Roth, Rush Truck Center – Tyler, says that kind of education goes along way as the practices of pre-2007 model year trucks don't meet today's standards. "Idling their trucks," Roth says of a common practice that needs to be eliminated. "You can't do that too much any more. You don't want to idle these new engines." OO