Issue link: https://read.dmtmag.com/i/65232
TRENDS AND TIDBITS continued from page 27 JLG Unveils Mobile Online Express App JLG Industries, Inc. has developed a free mobile app for its Online Express customer portal for Apple iPhone and iPad mobile devices. Th e app, which can be downloaded from the iTunes store, is available for any JLG customer who has registered for a username and password for Online Express. Users will be able to scan a machine's bar code number-or manually enter its serial number- and instantly receive machine data, including in-service dates, engine data, parts lists and safety bulletins. Customers also can view manuals, research pricing and availability, build orders and check order status. "JLG is the fi rst access equipment company that is supporting its customers by embracing mobile technology,'' said Chris Mel- lott, JLG Industries, vice president, customer support and aſt er- market development. "We believe this app will help our customers run their businesses more effi ciently. Implementing mobile technology to assist customers is a large part of JLG's long-term strategy with Online Express. " JLG, in conjunction with its information technology partner, Global Data Consultants, developed the app based on its custom- ers' adoption of smart devices, and refi ned the app aſt er nearly a year of testing and feedback from customers such as mechanics, parts managers, service managers, sales managers and rental company owners. Th e company plans to release the app for Android smartphones and tablets within the next quarter. JLG also is scheduling future updates to the app, which will include even more func- tionality and enhancements based on customer feedback. Online Express customers can download the mobile app at the iTunes store, and are encour- aged to write a review of the product to help JLG continually add value to its customers and enhance the app. www.khl.com (iPhone, iPad and iTunes are registered trademarks of the Apple Corporation. Android is the trademark of Google) Trends continued on page 47 IDA UNIVERSAL May-June 2012 41