Truck Parts and Service | Heavy Duty Trucking, Aftermarket, Service Info
Issue link: https://read.dmtmag.com/i/677184
2 B uilding standard operating pro- cedures is a cornerstone of any good business. Best practices and lean operations help drive effi ciency, productivity and business success. In no industry is that more clear than ours, where speed and effi ciency in serving customers takes precedent over everything else. When a truck is down, there's no such thing as free time. I've always been impressed by how the independent aftermarket takes that message to heart. Every distributor might build their standing operating proce- dures differently, but each clearly is built to accomplish the same goal. And now, a movement is afoot to help make writing such procedures even easier. The Auto Care Association is working on a comprehensive research project with Pricedex Software to better understand how heavy-duty parts are identifi ed and cataloged across the industry. Working in conjunction with Heavy Duty Distribu- tion Association (HDDA) members and the aftermarket at large, Auto Care hopes to accurately identify the level of standardization found throughout the aftermarket to determine if the industry would benefi t from universal product classifi cation and sales process standards, and if so, attempt to build them. "The strength of the heavy-duty marketplace lies in the knowledge of the counterperson to make hundreds of part recommendations each day. We aim to make that process more effi cient by giving them the data they need in a format they are familiar with," says Bill Hanvey, Auto Care president and CEO. I think this is a great idea, and ap- plaud Auto Care on its ambition. Building a one-size-fi ts-all glossary for the aftermarket could be a truly tremendous asset for distributors, service providers and manufacturers alike. A universal language would not only eliminate confusion in dialogue between members of the supply chain, it also would provide the industry with simple and implementable best practices and enhance data transfer across software platforms. It would connect the industry in a way we've never seen. But it won't happen overnight. Auto Care says its develop- ment plan is to work in stages — and Phase 1 is gaining input from you. The Association plans to spend the summer months conducting interviews and measuring industry interest in po- tential standardization. If the aftermarket is comfortable with business as usual and sees no reason to change, Auto Care won't push an industry overhaul. But early responses from suppliers have been very positive, and if reception remains positive in conversations with more suppliers and distributors Auto Care says it will move forward. "We want to know about anything that will help streamline [aftermarket] processes," says Jonathan Larsen, Auto Care reference data architect and quality manager. "It's not going to be a situation where anyone dictates what we're going to do. Everyone is going to come together and bring their own thoughts on what would help them do more business and make more money." I think all distributors should help with this study. Especially at this stage. All Auto Care wants today is your input. Where are your pain points? What is most commonly lost in translation dur- ing communication with suppliers? How could parts and sales process standard- ization benefi t your business? I'm sure you answered those questions the instant you read them. You know exactly what works in your business and what doesn't. So why not take advantage of this opportunity and try to fi x things? "We want the industry to tell us exactly where they need effi ciencies, and how each would need to be formulated," says Sheila Andrews, manager, govern- ment affairs at Auto Care. "The end game for us is still unknown. We want the industry to direct us to what the end game should be." For more information and to assist Auto Care, please go to www.autocare.org. T R U C K P A R T S & S E R V I C E | M a y 2 0 1 6 A cheat code for aftermarket communication? By Lucas Deal, Editor lucasdeal@randallreilly.com Editorial | Lucas Deal How could parts and sales process standardization benefi t your business?