CED

Window Window to Condex Industry data tells us that for every seven negative satisfaction surveys, at least one client will terminate their business relationship without intervention. Moreover, our research has indicated the average value of a lost client can equal $2 million over their business lifetime cycle. At SatisfYd, we understand the value of customer feedback. Our system protects your current clients and helps grow your profitability. By capturing the information and providing actionable reporting, we provide powerful customer insight that can show you how to reinforce the things you are doing well, identify and resolve service issues, and even improve employee performance. SatisfYd can help you keep that customer for the long term. Through our professional survey tools, we gather and analyze data from your customers about recent experiences, then provide the information you need to sustain and grow your business. The question isn't HOW MUCH WILL IT COST? The question is Screen Machine Industries is proud to introduce the track-mounted CST Cone Crusher. The revolutionary patentpending plant features a massive 51-inch (1.3m) Quarry-Duty cone crusher, offering the highest weight-to-power ratio of any track-mounted cone in the industry. This uniquely designed plant features a vibratory shaker screen located between the feeder and the cone crusher. Prescreening the fines significantly reduces crusher wear costs and increases overall plant production. This American-made machine utilizes grade-80 steel construction for outstanding strength and durability that will greatly extend the machine's overall life. Other features include Caterpillar diesel power, heavy-duty tracked undercarriage and wireless remote control movement and operation. The numerous advantages of this innovative design will set a new standard for track-mounted cone crushers. Visit screenmachine.com, call 800-837-3344, or write to: email@ screenmachine.com. HOW MUCH WILL IT PAY OFF? The only thing it won't clean out is your wallet. Whether you're working in the oil & gas industry or on a construction site, the SweepMaster 400 is one mean cleaning machine that never backs down from a good mess. Visit www.laymor.com or call 800.323.0135. (continued on next page) Please visit us in CONDEX Booth 615. December 2013 | Construction Equipment Distribution | www.cedmag.com | 31 Constructio tion www.cedmag.com c

• Cover
• Feature: Industry Suppliers Look Forward to Meeting You in Houston- See one of our all-time biggest CONDEX previews highlighting just some of the products and services you'll see at this year's exhibition for dealers.
• Cover Story: Riding High in Houston- While the City of Houston readies for the holidays, CED mingled with dealers and industry insiders to get the pulse on construction activity in AED Summit's host town.
• Feature: Formidable Foes or Partners With Potential? Canada won't progress on energy development without satisfactory negotiating with its First Nations leaders.
• Feature: We Can't Do It Without You- The win is big for all stake-holders when dealers take an all-in approach to building the new technical workforce.
• From the Chairman: At Summit, you will laugh, learn and like it all.
• Editor's Note: The only thing you can really ever control.
• On the Number: Many executives do not properly asses their risks.
• Aftermarket: Taking stock of the 'right things'
• View from the Hill: The beauty of a bipartisan water infrastructure bill
• Inside AED
• Groundwork
• Industry Beat
• Advertisers' Index
• Dealer Data
• CNG Eventually?
• Best Practices: Cisco Equipment- operating a growing rental business.