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Service Bay
it's going to be until that customer comes
back with another complaint, or another
customer has a similar problem.
And remember, simplicity helps.
Irritated customers are stressful
enough; don't let your recording process
cause your team any additional anxiety.
"One thing we have to be cautious
about in our industry is we don't admin-
istrate ourselves to death," says Calhoun.
"We can't get bogged down trying to
record these events and add even more
to our plates. [Event] recording has to be
something we mesh seamlessly into our
operation."
W W W . T R U C K P A R T S A N D S E R V I C E . C O M S e p t e m b e r 2 0 1 4 | T R U C K P A R T S & S E R V I C E
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Text INFO to 205-289-3544 or visit www.tpsdigital.com/info
Computer kiosks in your service department simplify the note-taking process for busy technicians.
Customers want
to be kept in the
loop, and if you can
make them feel like
you have an open
dialogue … you can
develop confi dence
and trust in your
process.
– Michael Riemer, vice president of products and
channel marketing at Decisiv
