■ Tell me about an instance where you had to work with an
angry user. What was the problem? How did you resolve it?
* What has caused the most pressure for you in a work situation?
What did you do about it?
QUESTIONS THAT HELP
DETERMINE PERSONALITY
■ What circumstance brings you here today?
■ How would your best friend describe you?
■ What would you say are your two greatest weaknesses?
■ Sometimes, it doesn't hurt to throw a very abstract question
into the interview to see how the person responds, such as "Why
are there interstate highways in Hawaii?"
QUESTIONS THAT HELP
DETERMINE LEADERSHIP
■ What is the difference between a leader and a manager?
■ Describe the best boss you have had. How would you defi ne
the qualities of a good manager?
■ Tell me about a leadership experience that did not go as planned.
■ Describe some of the circumstances under which a leader
can fail.
QUESTIONS TO HELP
DETERMINE WORK ETHIC
■ Who is the most successful person you know in our industry,
and why do you think he/she is successful?
■ Describe your work ethic.
■ How many hours a week do you think you need to get your
job done?
■ Have you been in a situation where you didn't have enough
work to do? What did you do?
Bill Griffi th is a turf management instructor
and advisor at Walla Walla Community College,
Walla Walla, Wash.
www.greenmediaonline.com Business Planning Guide n December 2014 23
