Issue link: http://read.dmtmag.com/i/563951
- 5 - SUNDAY FEB. 21 REGIS T R AT ION OP EN 7 a.m. – 5 p.m. THE RENTAL SHOW SEMIN A R S 8 a.m. – 11:45 a.m. 8 a.m. – 9:45 a.m. Educational Sessions (pg. 9) • Leadership: Coaching Your Team to Excellence • Online Targeted Display Advertising: Reaching Your Relevant Audience • ENGAGED! • The Dynamic Customer Experience • Trucks and Transportation Best Practices 10 a.m. – 11:45 a.m. Educational Sessions (pg. 11) • The Keys to Leadership: Unleashing Human Potential • OWN IT! Take Charge of Your Performance • Blueprint for Borrowing: Plan for Growth, Capitalize on Opportunity • Sales Effectiveness: Psychology of an Elite Business • Rental Town Hall: General Tool/DIY E V EN T S Noon – 1:30 p.m. Networking Lunch With ARA (pg. 32) THE RENTAL SHOW SEMIN A R S 1:45 p.m. – 5 p.m. 1:45 p.m. – 3:15 p.m. Educational Sessions (pg. 14) • How to Create Trust and Influence to Close More Sales • Delivering World-Class Customer Service • What's on Your Dashboard? Six Numbers You Can't Live Without • The Website Experience: Converting Clicks Into Cash • Rental Town Hall: Construction/Industrial 3:30 p.m. – 5 p.m. Educational Sessions (pg. 16) • Innovative Service: Strategies for Increasing Growth and Profits • Making Uncertainty Your Comfort Zone • Recruiting Strategies: How to Hire the Best! • Rental Town Hall: Party and Event • Beyond the Basics: Understanding Today, Planning for Tomorrow E V EN T S 5 p.m. – 11 p.m. Networking Lounge (pg. 33) Omni Hotel at CNN Center – Latitudes Bistro and Lounge 5:30 p.m. – 8 p.m. ARA Young Professionals Network Reception (pg. 32) Game-X 7 p.m. – 10 p.m. Canadian Rental Association Hospitality Reception Hard Rock Cafe MONDAY FEB. 22 REGIS T R AT ION OP EN 7 a.m. – 5 p.m. E V EN T S 8 a.m. – 10 a.m. Keynote Session (pg. 33) Presented by Earvin "Magic" Johnson E X HIBI T H A L L OP EN 10 a.m. – 5 p.m. E V EN T S 4 p.m. – 5 p.m. Canadian Rental Association Annual General Meeting 5 p.m. – 11 p.m. Networking Lounge (pg. 33) Omni Hotel at CNN Center – Latitudes Bistro and Lounge 5 p.m. – 6:30 p.m. Regional Receptions (pg. 34) 6:30 p.m. – 8:30 p.m. An Evening for ARAPAC (pg. 34) College Football Hall of Fame TUESDAY FEB. 23 REGIS T R AT ION OP EN 7 a.m. – 5 p.m. THE RENTAL SHOW SEMIN A R S 8 a.m. – 9:30 a.m. Educational Sessions (pg. 19) • Make the Mundane ... Magnificent • Building People: A Breakthrough Program for ALL Team Members! 8 a.m. – 9:30 a.m. CERP (Certified Event Rental Professional) Program Testing (pg. 9) E X HIBI T H A L L OP EN 9 a.m. – 5 p.m. E V EN T S 5 p.m. – 6:30 p.m. ARA Foundation Charity Auction and Reception (pg. 34) 5 p.m. – 7 p.m. International Reception (pg. 35) 7 p.m. – 10 p.m. ARA's Aquatic Adventure (pg. 35) Georgia Aquarium WEDNESDAY FEB. 24 REGIS T R AT ION OP EN 7 a.m. – 1 p.m. E X HIBI T H A L L OP EN 8 a.m. – 1 p.m. 6 0 T H A N N I V E R S A R Y