Fleet Management News & Business Info | Commercial Carrier Journal
Issue link: http://read.dmtmag.com/i/592176
TECH TALK BY CHIP OLSEN, OPERATIONS MANAGER W hen I was a kid, I attended Boy Scouts. I loved the outdoor activities, and the association with good people. I even went as far as earning my Eagle Scout award. I will date myself, but I remember the award being signed by Ronald Reagan. It was important to me. I still participate with my local Scout troop as a leader for the boys. en and now, the Boy Scouts have a code of conduct they follow. is code embodies many of the ideals we try and teach in Scouting and society. One of the primary tenants in this code is to be trustworthy. In a person being trustworthy is an admirable attribute, and hard to develop and maintain. It incorporates responsibility, truthfulness, loyalty, and a deep sense of uprightness. ere is a movement in the soware community around "trustworthy computing." I know what you are asking, "Can soware like people be trustworthy or not?" As we look at the gamut of available applications we nd many that are not trustworthy. Viruses, and other malware fall into this category. Even some applications that are easily exploitable, or treat sensitive information casually I would call not trustworthy. As Truckstop.com has grown we have had a few growing pains. In the early days we would make changes to our primary systems on the y without deep testing. As time has passed we have learned many ways to break Truckstop.com, but more importantly how to make it reliable. As part of this growth our systems have multiplied, and become much more complex. We have added personnel to deal with increased load, and additional complexity. We have added a great deal of redundancy to help maintain system availability too. Security has been an increasing concern as well. We follow industry standards for security, and subject our systems to penetration testing from outside providers to help us keep things secure. We have had an initiative at Truckstop.com to try and improve our customer's experience. From increasing reliability, to increasing security, to ensuring we have top-notch customer service. We are always looking for ways to improve. I think if you look at Truckstop.com, or the site performance you can see this as well. Truckstop.com is a data company. Our primary commodity is the data we provide. We work very hard to have a lot of data, and very accurate data. From a dedicated imports teams, to automated systems to watch for and deal with erroneous and outlying data. Stale data clearing algorithms, and data checking reports. We invest to maintain the integrity of our data. is data integrity is getting attention. We are now supplying Truckstop. com data to a number of other companies to help them forecast, and see trends in the transportation industry. Big names like FTR, Bloomberg, and Fox News. You can trust Truckstop data. You can trust Truckstop systems to be available and well performing. We are anxious to prove our mettle, and show to you how Truckstop.com can help improve your business. TRUSTWORTHY TRUCKSTOP "WE HAVE HAD AN INITIATIVE AT TRUCKSTOP.COM TO TRY AND IMPROVE OUR CUSTOMER'S EXPERIENCE. FROM INCREASING RELIABILITY, TO INCREASING SECURITY, TO ENSURING WE HAVE TOP-NOTCH CUSTOMER SERVICE." "" 12 IT MAGAZINE Vo l . 9 , N o . 6