Overdrive Magazine | Trucking Business News & Owner Operator Info
Issue link: http://read.dmtmag.com/i/596928
Byrdstown, TN Jamestown, TN Crossville, TN shops as well as dealerships. Thus, giving their customers more options for service in case of a problem on the road. "We have been working very hard to build a larger Preferred Service Center Network for our customers. These service centers have agreements, which are held to a higher standard of service for our customers. We are continuing to build this network on a daily basis", said Bill Downey, who heads the warranty department at Fitzgerald Glider Kits. Over the past year, Fitzgerald Glider Kits has really expanded their operation. They've opened up a brand new plant close to their primary facility in Byrdstown, TN. In the past few years, due to high demand, the average wait time to get a truck was around 6 weeks. Because of the increased production capabilities, they've managed to cut that time down by almost half. "Approaching the fourth quarter this year, we wanted to make sure we had trucks available for customers looking for year end expenditures. We currently have over 100 trucks built right now, and available for immediate delivery. It's been a very exciting year for Fitzgerald Glider Kits. I'm very pleased with how we have been able to grow and most importantly, improve the quality of not only our Glider Kits but also our customer service across the board", said Nick Bresaw, VP of Operations. Looking forward, Fitzgerald Glider Kits is projecting more aggressive growth in 2016. Currently, they are averaging 80-90 completed trucks a week. The projected growth will be possible by splitting the workload between facilities. All Freightliner and Western Star Gliders are now being assembled in their new Jamestown facility, while the Peterbilt and Kenworth Gliders are still being assembled in Byrdstown. In total, Fitzgerald Glider Kits employs around 350 people at the two plants and Crossville, where they install the large majority of accessories, as well as a full service center. For more information, visit www.fitzgeraldgliderkits.com or call: 888.657.3483