Aggregates Manager Digital Magazine
Issue link: http://read.dmtmag.com/i/732024
16 AGGREGATES MANAGER / October 2016 by Leslie Maynes by Leslie Maynes EQUIPMENT MANAGEMENT J im Strigle wouldn't measure the effectiveness of a preventive maintenance program in customer recognition or acknowledgement. In fact, he says, if he's doing his job right, the customer isn't calling him to talk about the service at all. He just knows when to show up and get the job done. Strigle is the director of customer support at Vantage Equipment LLC, a Volvo Equipment dealership located in Syracuse, N.Y. He says active monitoring and predic- tive maintenance have become the most important services he can offer a customer. He adds that, if his team is doing it well, the customer may not even notice they're receiving that service. "We're actively monitoring customers' machines, and when one of the machines has a hiccup, we engage the customer to try and keep the machines from going down. The customer might not even know the name of the service they're receiving," Strigle says, referring to Volvo's CareTrack telematics program and SmartCare service program, "but that's not the point. He knows his machine is working. He knows Three tips to use machine reporting to positively impact your bottom line. the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the Beyond Beyond Beyond Beyond Beyond Beyond Beyond Beyond Beyond Beyond Beyond Beyond the the the Beyond the the the Beyond the the the Beyond the the the the the the Beyond the the the Beyond the the the Beyond the the the the the the Beyond the the the Beyond the the the Beyond the the the the the the Beyond the the the Beyond the the the Beyond the the the the the the Beyond the the the Beyond the the the Beyond the the the the the the Beyond the the the Beyond the the the Beyond the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the Basics Basics Basics Basics Basics Basics Basics Basics Basics Basics Basics Basics Basics Basics Basics Basics Basics Basics the the the Basics the the the Basics the the the Basics the the the the the the Basics the the the Basics the the the Basics the the the the the the Basics the the the Basics the the the Basics the the the the the the Basics the the the Basics the the the Basics the the the the the the Basics the the the Basics the the the Basics the the the the the the Basics the the the Basics the the the Basics the the the the the the Basics the the the Basics the the the Basics the the the the the the Basics the the the Basics the the the Basics the the the the the the Basics the the the Basics the the the Basics the the the the the the Basics the the the Basics the the the Basics the the the the the the Basics the the the Basics the the the Basics the the the Beyond Beyond Beyond Beyond Beyond Beyond Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: Telematics: