TRUCKING OPPORTUNITIES Visit www.overdrive.hotims.com and enter 225
Visit www.overdrive.hotims.com and enter 226
Survey finds truck
satisfaction peaks early According to the J.D. Power and Associates 2010 U.S. Heavy-Duty Truck Customer Satisfaction Study, Class 8 truck owner satisfaction peaks in the first nine months, or in 50,000 miles, the truck is in service, then decreases notably. The study examining 2009 model year trucks was
conducted in March and is based on 1,682 responses from “primary maintainers.” Results showed satisfaction levels peak during the first nine months of usage, averag- ing 768 on a 1,000-point scale. Between 10 and 14 months of usage, satisfaction tends
to decline by an average of 20 points. After 14 months of ownership, satisfaction declines by an additional 25 points, on average. The study ranked models based on scores in seven
Come See Us at GATS Booth
#17162
categories: overall satisfaction, engine, transmission, ride/handling/braking, cab/body, cost of operation and warranty. In the vocational truck segment, International
ranked highest with an index score of 775 on a 1,000- point scale. The truck maker also finished first in dealer service with a score of 844.
— Jeff Crissey
Hiring Area Texas Regional South East Region
Now Offering Drivers:
• Third pay raise now in place – we pay for your experience • Now offering $1,000 sign-on bonus • Experienced Fleet Managers Dedicated To Helping You Succeed
• Honest and Up-Front Recruiting Staff • Successful Lease/Purchase Program • Owner Operators Bring Your Truck To Boyd
With an industry-low turnover rate and over 150 million mile drivers, it’s no wonder we were voted TCA’s BEST FLEET TO DRIVE FOR!
800-543-8923 www.driveforboyd.com
78 OVERDRIVE AUGUST 2010
