NPN

NPN January/February 2011

National Petroleum News (NPN) has been the independent voice of the petroleum industry since 1909 as the opposition to Rockefeller’s Standard Oil. So, motor fuels marketing and retail is not just a sideline for us, it’s our core competency.

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web.com THE SOURCE FOR PETROLEUM AND CONVENIENCE MARKETERS VOL. 103 NO. 01 JANUARY/FEBRUARY 2011 MARKETING&SUPPLY 12 Mobile Fueling and DEF The need is small now, but the demand will only grow ON THECOVER 14 Getting to the Bottom of Crushing Oil Prices What's driving our new oil reality-supply and demand or rampant speculation? RETAILOPERATIONS 18 Enhancing Consumers’ Experience Through Store Design Trends to boost sales and improve flow 22 TV at the Pump The new trend in customer marketing IN EVERYISSUE Top of the News . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Industry Announcements . . . . . . . . . . . . . . . . . . . . .6 NATO News . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 The Personnel Touch . . . . . . . . . . . . . . . . . . . . . . .11 Ad Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Classifieds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 What's Coming in Future Issues…  Special Carwash Focus  Changes in Trucking Regulations  Part 2 of NPN Magazine's Look at What's Driving Oil Prices For pricing information on Web and print advertising packages contact: Tom Buttrick • 135 E. 55th Street, 5th Floor • New York, NY 10022 • (212) 588-9200 x1325 • tbuttrick@m2media360.com What's Online: Hottest Stories 1. E15 decision raises questions and objections 2. EIA: Retail gasoline and diesel prices increase for eighth straight week 3. Convenience-store count grows to more than 146,000 Get all the latest stories and news at www.NPNweb.com www.npnweb.com  NPN Magazine At NPN'sRSS feed section, sub- scribe to any RSS feed, see the sponsors for that feed, and sign up to receive RSS e-mails that give you the most current arti- cles for a particular section. Do you think 2011 will be a good year for petroleum retailing & marketing? Yes . . . . . . . . . . . . . . . . . . . . . . 34.78% Yes, but we'll only see a little improvement over 2010 . . . . . . 39.13% Not at all . . . . . . . . . . . . . . . . . . 26.09% Online Poll Do you think oil prices will spike in the next few months? To participate in this month's poll and view the results as they are tabulated, go to www.NPNweb.com. JANUARY/FEBRUARY 2011 3

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