Issue link: https://read.dmtmag.com/i/599505
everyone within each level starts as equals, and as the quarter progresses, those who perform the best are recognized. At the end of the quarter, the top performers are given the opportunity to move up to the next level. Top performers also are given the opportunity to qualify for bonuses. All drivers start at the Base level and earn their way into each successive level; the higher the level, the better the pay, bonuses and perks. Also, within each level each quarter, drivers are ranked on their perfor- mance, and those who have performed the best receive bonuses from the higher end of that level. Because of the way the levels are laid out, drivers don't have to do better than all other drivers – only the drivers within their current level. However, the higher the level, the stiffer the competition; at the top levels, the outstanding drivers all are doing everything they can to beat out the other drivers to make one extra point so they can get into the level's higher bonus brackets. The program's purpose is to reward those drivers who want to help Haney make more money. The better they perform, the more money they save the company in fuel and breakdown costs. The higher their level of customer service, the happier their customers, who are more likely to think of Haney when new busi- ness becomes available. Overall, Haney's operating structure has resulted in improvements in metrics across the board, highlighted by: • On-time delivery rates consistently higher than 90 percent; • Increasing driver compensation nearly 10 percent, with the potential for nearly 100 percent; • Driver turnover of less than 30 percent compared to industry averages of more than 90 percent; and • In the trailing six months, a U.S. Depart- ment of Transportation-recordable accident rate of zero. "The results speak for themselves," Carlander says. Spreading the virtual word In June, the company rolled out its new website for its employees, customers and the public. Haney designed the updated site to provide more relevant information to both truck drivers searching for a job and potential customers looking for a company to haul their freight. The company says the new site offers added functionality, including employee user accounts, customer user accounts, the latest company news and press releases. More functionality is planned over the coming months. "When you have engaged and moti- vated drivers, you have safer operations, happier drivers and satisfi ed customers," Carlander says. F 10 www.FlatbedTruckingJobs.com December 2015 FLEET FOCUS