Issue link: https://read.dmtmag.com/i/614640
FLEET 16 www.FlatbedTruckingJobs.com January 2016 C eladon Trucking (CCJ Top 250 No. 35) hopes a new data-driven driver scorecard and a guaranteed pay program will help improve driver performance and attract and retain quality drivers, said Matt Douglass, Celadon vice president of opera- tions, during a presentation at the 2015 CCJ Fall Symposium in Scottsdale, Ariz. The driver performance scorecard mea- sures drivers based on three metrics: Service, which is not yet live, will measure on-time pickups and deliveries as long as they are within the driver's control. Celadon uses geofences around shippers to know when a driver arrives, Douglass explained. "Our main goal is to drive utilization and allow drivers to earn additional money." Compliance includes idling and fuel purchases. Idling is seasonally adjusted, and all trucks have auxiliary power units, Douglass said. Celadon uses Manhattan Fuel & Route software to measure fuel compliance. "If a driver fuels at another location, we fi rst check to make sure there wasn't a problem such as he was stuck in traffi c," he said. Out-of-route will be added next year using ALK in-cab naviga- tion, he said. Availability measures load acceptance, whether drivers are available to run freight if they have the hours, and time lost. Load refusals are not an instant driver failure, Douglass said. That decision comes from dispatch after investigating the reason for the refusal. Drivers have one hour to accept a load through either a verbal, Celadon's Fleetwire driver app, or macro confi rmation. "The expectation is that drivers should be available and ready to run," taking into account necessities such as doing laundry, Douglass said. Drivers have complete visibility into the program, which includes a rebuttal process that allows them to give reasons for negative events that impact their scores. At the time of an event, the driver receives a message explaining the situa- tion. He has one week to reply with why he feels the negative event is incorrect. An unbiased team reviews all rebuttals and either accepts or rejects them. DATA DRIVES CELADON'S NEW DRIVER SCORECARD AND PAY PROGRAMS FOCUS by Linda Longton