Truck Parts and Service | Heavy Duty Trucking, Aftermarket, Service Info
Issue link: https://read.dmtmag.com/i/85632
18 Features 18 Cover Story: Leadership Development 12 Service Bay Improving Service Marketing 23 Brake Shop Air Disc Brakes 25 Reman Update Electronic Components 27 2012 Distributor Of The Year Nominee Six Robblees' Inc. Departments 1 2 Editorial Staff Editor's Column 4 Guest Editorial 6 Industry Focus 10 Tech Updates www.facebook.com/truckpartsandservice Volume 48 Number 9 | September 2012 Phone: 800-633-5953 www.truckpartsandservice.com EDITORIAL/PRODUCTION STAFF EXECUTIVE EDITOR: Denise L. Rondini 773-951-8563 ASSOCIATE EDITOR: Lucas Deal 309-530-1582 CONTRIBUTING EDITOR: John G. Smith EXECUTIVE DIRECTOR, TRUCKING RESEARCH AND ANALYSIS: Avery Vise DESIGN & PRODUCTION CREATIVE DIRECTOR: Karine Parker SENIOR MEDIA MANAGER: Kim Knight BUSINESS VP, TRUCKING SALES: Brad Holthaus VP, EVENTS: Alan Sims EXECUTIVE DIRECTOR OF SALES: Chip Magner ACCOUNT EXECUTIVES: Tim Burke, Dan Dwyer, Doug Early, Jason Rhoads, Tommy Smith, Billy Vines, Butch Worley MARKETING MANAGER: Cameron Kizzire DIRECTOR OF INTERACTIVE MARKETING: Kyle Jernigan MEDIA CONTROLLER: Terry Browning AUDIENCE DEVELOPMENT SPECIALIST: Stacy Stiglic CORPORATE CHAIRMAN AND CEO: Mike Reilly PRESIDENT: Brent Reilly CHIEF ADMINISTRATIVE OFFICER/CFO: David Wright CHIEF PROCESS OFFICER: Shane Elmore SENIOR VP, TRUCKING: Jeff Mason SENIOR VP, EDITORIAL & RESEARCH: Linda Longton SENIOR VP, ACQUISITIONS & BUSINESS DEVELOPMENT: Robert Lake VP, INTERACTIVE MEDIA: Nick Reid VP, AUDIENCE DEVELOPMENT: Stacy McCants 28 Marketplace 33 Classifi ed Ads 34 Product Spotlight 35 Advertisers' Index 36 Inside The Numbers WWW.TRUCKPARTSANDSERVICE.COM ONLINE RESOURCES Visit us online to browse the latest industry news and products, the Buyers' Guide and industry white papers and technical data at Truck Parts & Service (ISSN 0895-3856) is published monthly by Randall-Reilly Publishing Co. LLC, 3200 Rice Mine Road N.E., Tuscaloosa, AL 35406. Periodicals postage paid at Tuscaloosa, AL and additional offi ces. Subscriptions: $50 for one year, outside USA add $10. POSTMASTER: Send all UAA to CFS. (See DMM 707.4.12.5); NON-POSTAL AND MILITARY FACILITIES: send ad- dress corrections to Truck Parts & Service 3200 Rice Mine Road N.E., Tuscaloosa, AL 35406. CORPORATE OFFICE: 3200 Rice Mine Road N.E., Tuscaloosa, AL 35406 IN MEMORIAM: H. Pettus Randall II (1911-1976) - Founder H. Pettus Randall III (1945-2002) – Chairman All advertisers for Truck Parts & Service are accepted and published by Randall-Reilly Publishing Company LLC on the representation that the advertiser and/or advertising agency are authorized to publish the entire contents and subject matter thereof. The advertiser and/or advertising agency will defend, indemnify and hold Randall-Reilly Pub- lishing Company LLC harmless from and against any loss, expenses or any other liability resulting from any claims or suits for libel violations of right of privacy or publicity, plagiarisms, copyright or trademark infringement and any other claims or suits that may arise out of publication of such advertisement. Randall-Reilly Publishing Company LLC neither endorses nor makes any representation or guarantee regarding the quality of goods and services advertised herein. Contents copyright 2011 by Randall-Reilly Publishing Co. LLC. All rights reserved. Printed in U.S.A. September 2012 | TRUCK PARTS & SERVICE 1