CED

Debt Collection Business Information Trade Credit Insurance www.coface-usa.com Coface is a global company with over 60 years experience in managing and protecting accounts receivable. For more information, please contact: Monique Alexander Coface Collections North America Tel: (800) 318-6494 Ext 212 E-mail: moniquealexander@coface-trm.com 50 Millstone Rd | Bldg 100 - Suite 360 | East Windsor, NJ 08520 | 1-877-626-3223 -ad template.indd 1 5/16/12 6:55 PM

• Cover
• FEATURES: Do Your Best Practices Smoke the Competition-- or Burn Opportunity? Lots of companies have burned millions of dollars because they couldnt - or wouldnt- follow the disciplines of true implementation.
• FEATURES: Just Say Yes: Accepting challenges and doing the hard work is the norm for Mike Quirk, vice president of Operations at Wagner Equipment Co. - now hes taking on the responsibilities of AEDs top volunteer post: 2013 Chairman.
• From the Chairman: Its a mixed bag this year, but well be ready.
• Editors Note: Black and Blue, but coals still in the game.
• On the Numbers: Tax on investments income (including rental) is a big deal.
• Recruitment & Retention: What not to do if youre looking for a job.
• Aftermarket: We sell things- so why not labor programs, too?
• Washington Insider: Good news for business tax reform- less emotion.
• Inside AED
• Groundwork
• Industry Beat
• Play It Safe
• Advertisers Index
• Dealer Data
• AED Summit Photo Recap
• Top 10 Things Dealers Should Know About the American Taxpayer Relief ACt 2012
• FEATURE: Follow That Customer: Participate in online marketing techniques that keep your dealership at the forefront of prospects Web searches.
• FEATURE: You Cant Run and You Cant Hide from Obamacare: U.S. dealers with 50 and more employees will need to start making important decisions this year--but one of the best things every employer can do is communicate.