B
igger isn't always better. However, the state of
Wyoming doesn't let its massive size get in the
way of providing excellent customer service.
Even though Wyoming is the tenth largest
state in the country in terms of square foot-
age, that doesn't stop it from providing next-day service
to almost all of its customers. Recent enhancements to
warehouse facilities and an impressive new voice recog-
nition technology have allowed the state to maintain and
improve the impeccable service it provides to licensees
and constituents alike.
The Wyoming Liquor Distribution Division is a
part of the larger Department of Revenue, and it is the
sole wholesaler of alcohol throughout the state. Head-
quartered in Cheyenne, the Division operates with a staff
of 40 full-time employees and seven contract workers.
While the state doesn't own any stores of its own, ap-
proximately 1,200 licensed retailers operate as indepen-
dent businesses licensed by the government.
All Wyoming licensees enjoy next-day delivery ser-
vice by the Division on all orders that are placed by noon.
(Special orders may take up to fi ve or six weeks for deliv-
ery.) Cheyenne customers receive deliveries two days per
week, and are also given the option of picking up their
own orders at the warehouse anytime.
Delivering Customer Service
"W
e're very proud that we can deliver that kind
of customer service across the state, even to
those licensees who live in the most remote
parts of the state," says Dan Noble, Director of the Wy-
oming Department of Revenue. "Even the people who
live in small towns several hours away from the heart of
Cheyenne are getting the same service as those who are
right here in our city."
In February 2012, the Division moved into a new,
145,000-square-foot warehouse. The new facility ex-
ceeds the size of the old warehouse by 45,000 feet, giving
Wyoming much-needed additional space for new prod-
uct storage. Additional products equate to more sales:
during the last fi scal year, total liquor sales for the state of
Wyoming surpassed $99 million, a 7.96% increase from
PHOTOGRAPHY BY JOHN BLAKE
The Wyoming Liquor
Distribution Division
utilizes the latest technology
to improve effi ciency.
By Melissa Niksic
11 StateWays Q www.stateways.com Q July/August 2014
Top offi cials at the Liquor Distribution Division
of the Wyoming Department of Revenue include,
from left, Scott Workman, Warehouse Manager;
Angie Lebeda, Purchashing Manager; Tom
Montoya, Compliance Manager; Greg Cook,
Administrator; Dan Noble, Director, Department
of Revenue; Arlis Bauer, Accounting Manager;
and Scott Sheppard, IT Administrator.
