Truck Parts and Service | Heavy Duty Trucking, Aftermarket, Service Info
Issue link: http://read.dmtmag.com/i/782919
19 our darndest to address the situation quickly and get them back on the road. We know how important that is to them." That starts with the company's three distribution facilities in Minneapolis, Scanlon and Clearwater, Minn. Together the facilities offer a complete offering of medium- and heavy duty truck parts, as well as drive in, bench, mobile and on-site service, customized fleet main- tenance, a 24/7 towing and recovery unit and a sales and rental division for spotter trucks used at shipping hubs and terminals. The locations also are supported by Blaine Brothers' TRUCKALINE, a service business specializing in full service align- ments, frame and suspension service. Together the quartet makes up what Dally believes is the strongest parts and service operation in the region, and a business that truckers and carriers can rely on regardless of their specific need. "We want customers to be able to come to us for anything, at any time," he says. But as impressive as its line card is, Blaine Brothers' biggest asset isn't what the company can do, it's the people who do it. Dally says Blaine Brothers' staff is en- gaged and invested in both the success of their employer and their customers; and it is that commitment that has allowed the company to evolve from a one-truck operation into the multi-faceted service provider it is today. Dally heaps a lot of praise on his management team for developing such a dedicated group. "I couldn't do a speck of this by my- self," he says. Among the efforts he attributes to his leadership team are regularly scheduled supplier-led product and service train- ing sessions, team-building programs, supporting employee empowerment in daily operations and an open-door policy that encourages employees to offer proposals and suggestions to im- prove the business. Each action not only strengthens the relationships between Blaine Brothers w w w . T R U C K P A R T S A N D S E R V I C E . c o m F e b r u a r y 2 0 1 7 | T R U C K P A R T S & S E R V I C E Blaine Brothers supplements its parts business with an expansive service operation. The company has service bays at all of its parts locations, as well as a mobile service and 24/7 towing and delivery fleet to help get customers back on the road. By Lucas Deal, Editor lucasdeal@randallreilly.com When a customer comes to us with a problem, I want our guys to give them an honest answer for how to fix it. Good or bad, at least then they can deal with it.bbb – Dean Dally, owner, Blaine Brothers