Truck Parts and Service | Heavy Duty Trucking, Aftermarket, Service Info
Issue link: http://read.dmtmag.com/i/782919
20 and its employees, but also between its employees and its customers. Blaine Brothers wants to be its customers' part- ner, and Dally says his employees make that goal a reality. In fact, the company's hiring practices are built around that concept. Blaine Brothers hires for attitude, aptitude and integrity. "That's what you have to have to build relationships [with customers]," Dally says. "When a customer comes to us with a problem, I want our guys to give them an honest answer for how to fix it. Good or bad, at least then they can deal with it." He adds, "I never want to be told that's not the way we do business." It has recently become clear cus- tomers appreciate the straightforward approach. Blaine Brothers has received three straight nominations for the Truck Parts & Service Distributor of the Year, and this year set a record in customer- submitted nominations for the annual award. "Blaine Brothers always has the parts we need at the right price," says one customer. "They are simply the best at what they do in the area. They are always our first call." Adds another: "We can count on Blaine Brothers for excellent service and parts availability to keep our fleet safely on the road and minimize down time. The staff at Blaine Brothers is knowledgeable, friendly and shares our concerns for safety. We consider Blaine Brothers an integral partner in our daily operations." The company's aggressive growth and evolution strategy undoubtedly helps it maintain such strong partner- ships. There is almost nothing Blaine Brothers cannot or will not do to serve a customer. Many steps in the business's diversifi- cation can be traced back to a customer request or a service Blaine Brothers de- termined to be lacking in its market area. "We are always talking about differ- ent opportunities and things we can do," Dally says. Recently, those opportunities have been found both in-house and through acquisition. In late 2013 Blaine Broth- ers purchased both TRUCKALINE and Hydraulic Specialty — a distributor and service provider of hydraulic compo- nents and repair in Fridley, Minn. Blaine Brothers' fourth business, North American Trailer, also more than doubled the footprint of one of its loca- tions with a new state-of-the-art building in Inver Grove Heights, Minn., that opened earlier this month. The trailer T R U C K P A R T S & S E R V I C E | F e b r u a r y 2 0 1 7 Action Truck Parts Fast facts Headquarters: Bolingbrook, Ill. Founded: 2005 Member: VIPAR Heavy Duty Blaine Brothers Fast facts Headquarters: Minneapolis, Minn. Founded: 1979 Member: HDA Truck Pride Harman Heavy Vehicle Specialists Fast facts Headquarters: Cambridge, Ontario Founded: 1938 Member: VIPAR Heavy Duty Long Island Truck Parts Fast facts Headquarters: Medford, N.Y. Founded: 1972 Member: HDA Truck Pride Weldon Parts Fast facts Headquarters: Oklahoma City, Okla. Founded: 1955 Member: HDA Truck Pride 2016 Finalists 2016 Distributor of the Year Winner Our guys are willing to take the bull by the horns and I love that. I love seeing things happening; bringing more value to the table. – Dean Dally, owner, Blaine Brothers