Specialty Coffee Retailer

Specialty Coffee Retailer May 2011

Specialty Coffee Retailer is a publication for owners, managers and employees of retail outlets that sell specialty coffee. Its scope includes best sales practices, supplies, business trends and anything else to assist the small coffee retailer.

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only independent and professionally judged tea competition. Competitors showcased an assortment of premium fall teas in 19 categories, and judges evaluated nearly 200 teas. Companies garnering prestigious first-place titles include Ajiri Tea Company; Barnes & Watson Fine Teas; China Mist Brands; Globex America dba Cavallini Coffee & Tea; Naivetea; Qtrade Teas & Herbs; Rare Tea Cellar Inc.; The Republic of Tea; TeaGschwendner; Teas Etc.; Tao Tea Leaf; and Yogic Chai. A Winners’ Tasting Circle will be held at 2011 World Tea Expo June 24 -26 at the Las Vegas Convention Center. . For a complete list of winners, visit www.teachampionship.com. A rewarding perk Dunkin’ Donuts launches national loyalty rewards program Dunkin’ Donuts unveiled a new loyalty program in April that offers guests unlimited rewards for enjoying their favorite Dunkin’ Donuts food and beverages. The new “DD Perks Rewards” program, the brand’s first-ever national loyalty rewards program, offers “Dunkin’ Dollar” reward coupons for purchases made with a registered Dunkin’ Donuts Card. Dunkin’ Dollars can be redeemed for any item on the Dunkin’ Donuts menu—from coffee to Coolatta frozen beverages, donuts, breakfast sandwiches and other snacks and beverages—giving guests the opportunity to use their rewards for food and beverages of their own choosing. Customers can register a Dunkin’ Donuts Card for free at www.DDPerks. com to begin earning Dunkin’ Dollars with their first food or beverage purchase at a Dunkin’ Donuts restaurant. There are no Newsmakers are indexed to the first page of the article in which each is mentioned Ally Brisbin, Kitchen Sink Café, Chicago, Ill.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Amanda Ventresca, Café Grumpy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Bonnie Riggs, NPD Group, Por Washington, N.Y. . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Brady TenBrink, Family Grounds Café, Chicago, Ill.. . . . . . . . . . . . . . . . . . . . . . . . . .13 Brant Curtis, Wilbur Curtis Co., Montebello, Calif. . . . . . . . . . . . . . . . . . . . . . . . . .32 Cate Baril, Fair Trade USA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Christopher Clark, Snack Food Association (SFA), Arlington, Va.. . . . . . . . . . . . . . .16 Christopher Shay, Coffeeshopstuff.com, a division of R Source Global . . . . . . . . . .26 David Buehrer, Ultimate Barista USA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Deborah Artenstein, Java Earth Café, San Diego, Calif.. . . . . . . . . . . . . . . . . . . . . . .19 Donna Frazier, Category Management Association (CMA) . . . . . . . . . . . . . . . . . . .38 Ecky Prabanto, Greenway Coffee & Tea . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 George Bunn, BUNN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 James Freeman, Blue Bottle Coffee Co., Oakland, Calif.. . . . . . . . . . . . . . . . . . . . . .14 Jilyan Perry, Sugar Rush Baking Co., Seattle, Wash. . . . . . . . . . . . . . . . . . . . . . . . . . .16 John Costello, Dunkin’ Brands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 John TenBrink, Family Grounds Café, Chicago, Ill. . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Julia Lancer, Ritual Roasters, San Francisco, Calif. . . . . . . . . . . . . . . . . . . . . . . . . . . .13 June Joplin, Comma Coffee, Carson City, NV. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Kimberly Egan, Center for Culinary Development. . . . . . . . . . . . . . . . . . . . . . . . . .22 Lizzy Sampson, Verve Coffee Roasters, Santa Cruz, Calif.. . . . . . . . . . . . . . . . . . . . .13 Mike Love, Ultimate Barista USA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Mohammad Taha, Caffé Moro, Heidelberg, Germany . . . . . . . . . . . . . . . . . . . . . . . .41 Ryan Bracken, Folklore Coffee & Company, Elizabethtown, Pa. . . . . . . . . . . . . . . . .20 Susan Dejanovic, Linz and Vail, Evanston, Ill. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Tanner Clark, Inventure Foods Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Tim Langdon, Advanced-Fabrication, Inc., Vista, Calif. . . . . . . . . . . . . . . . . . . . . . . . .24 Tom Palm, Design & Layout Services, Wayzata, Minn.. . . . . . . . . . . . . . . . . . . . . . . .26 8 | May 2011 • www.specialty-coffee.com limits to how many Dunkin’ Dollars a guest can earn. One Dunkin’ Dollar is earned for every $20 spent using a registered Dunkin’ Donuts Card. Two Dunkin’ Dollars are earned for every $20 spent using a registered Dunkin’ Donuts Card that is auto-recharged within a calendar month—an easy way to automatically add value on a regular schedule or when the balance falls below a certain amount. The program also gave back to U.S. troops. For every Dunkin’ Dollar guests earned from Apr. 5 – Apr. 12, the company donated $1 to The Dunkin’ Donuts & Baskin-Robbins Community Foundation to benefit the USO, with a total donation of up to $10,000. “We are extremely excited to launch the DD Perks Rewards program nationwide to reward our loyal guests across the country for something they’re already doing—enjoying their favorite Dunkin’ Donuts coffee and snacks,” said John Costello, chief global customer and marketing officer at Dunkin’ Brands. “We are also proud to match Dunkin’ Dollars earned to make a meaningful donation to the USO, and continue our tradition of supporting the troops through this program.” Dunkin’ Donuts Cards can be purchased at Dunkin’ Donuts restaurants or online at www.DunkinDonuts.com. The cards are also available at many retail locations, including CVS, Staples, BJ’s Wholesale Club, Rite Aid and more. The Dunkin’ Donuts Card can be redeemed and recharged at participating Dunkin’ Donuts restaurants or online at www. DunkinDonuts.com. The Dunkin’ Donuts cards don’t have any additional fees or expiration dates. If cards are registered online, Dunkin’ Donuts will also replace them free of charge if they are lost or stolen. For more information, visit www. DDPerks.com, www.DunkinDonuts.com, or follow the company on Facebook (www. facebook.com/DunkinDonuts) and Twitter (www.twitter.com/DunkinDonuts). SCR

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