Contents:
JULY 2011 | Volume 54 | Number 7 Cover Illustration ©istockphoto.com/id-work
14 products 22
30 Portable Power: Generators &
Pressure Washers
32 Mowers and More: Lawn & Garden Tractors
features 14
22
Business management system survey With the constant evolution of computer business management systems (BMS),
Editor Steve Noe recently surveyed several BMS providers to inform you of what’s new with them and their product offerings.
Dealing with difficult customers among other common issues
Bob Clements, president of Bob Clements International, Inc., covers several frequently asked questions, including how to handle difficult customers, determine shop labor rates, and maximize the service department’s efficiency.
28 The dirt on cleaning equipment
With several varieties of pressure washers available, Dan Leiss, president of Jenny Products, Inc., says the key to matching your customer with the proper pressure washer is knowing the four elements of cleaning.
departments
6 Upfront 8 Anonymous Distributor Success always starts with failure.
10 Industry News 26 Dealers’ Domain:
How has your business fared in the first half of 2011?
34 Marketplace 35 Key Distributors 37 Advertisers’ Index
4 OUTDOOR POWER EQUIPMENT www.outdoorpowerequipment.com
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38 New Products
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