PSB
FOCUS
12 • January 26, 2015 • Powersports Business www.PowersportsBusiness.com
This issue:
Service Department
Next issue:
Nifty 50 Awards
INSIDE FOCUS
Backstage Pass
to Service puts
department on
display
SEE PAGE 17
Guest column:
Hiring and
training entry-
level technicians
SEE PAGE 15
Extracting value from
your service department
by communicating with
your customers
SEE PAGE 14
WITH HELP FROM THE
HOMELAND
Emanuel
Pellizzari }
When Motorcycle Mall needed a Ducati Master Tech, their search took the dealership to Italy.
