Issue link: https://read.dmtmag.com/i/696225
ViewPoint E verything and everyone is getting bigger, and I blame the upsell. We're all familiar with it, you're hit with it seventy-leven times a day, whether or not you're on the road. You order lunch and get asked, "Do you want extra meat on the sandwich? Would you like to upsize for a dol- lar? How about a heaping order of fat slathered french fries dipped in grease for another buck fi ddy? Free heart attack with every tenth meal! Don't forget your gallon-sized soft drink and diabetes for dessert!" Even buying fuel is fraught with danger. "Would you like to add a giant candy bar and energy drink to that for $3.99?" Two things come to mind when I hear that question – fi rst, "Well hell, we just spent fi ve hunnert dollars, why not?" Second one is, asking me if I want candy is completely rhetorical. Of course I want candy, son, put that Butterfi nger in the bag and quit playin'. I don't mind an upsell when they make sense, but when they're just blatant attempts to get me to spend more money, I have to make note of it. Example: getting breakfast at a sit- down restaurant, I look for the eggs, bacon and toast meal on the menu, because that's all I want. They have a special listed, but it includes crepes with the bacon and eggs, instead of toast, and it's $5.99. I don't want the crepes, George doesn't want the crepes, so I ask the waitress if I can have toast instead of crepes and she says no. They don't do substitutions. "You can get the buffet for $10.99 and it has toast." I check the menu and realize I can order the meal with the crepes and a side of toast for a dollar more. "I'll just take the special and a side of toast." She shakes her head like I've made a terrible decision. "You only get two pieces of toast on a side order, you could have as much as you want from the buffet." Now, I'm not great at math, but even I had a fairly immediate understanding that I could get eight pieces of toast and the meal I had in mind and could have ordered in two seconds if we hadn't started all this upsell business for the price of the buffet. I wanted 72 July 2016 BestDriverJOBS www.bestdriverjobs.com verything and everyone is make sense, but when they're just make sense, but when they're just Will power and upselling By Wendy Parker Asking me if I want candy is a completely rhetorical question.