The home heating oil industry has a long and proud history, and Fuel Oil News has been there supporting it since 1935. It is an industry that has faced many challenges during that time. In its 77th year, Fuel Oil News is doing more than just holding
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42 DECEMBER 2016 | FUEL OIL NEWS | www.fueloilnews.com "delighted" customers: Emerson White-Rodgers, St. Louis, Mo., ranks highest in overall customer satisfaction (885), performing particu- larly well in five of the 10 factors: ease of install/setup; reliability; energy efficiency; price paid; and internet connectivity. Honeywell, Morris Plains, N.J., ranks second (882), performing partic- ularly well in effectiveness of heating/ cooling and customer service. Nest, Palo Alto, Calif., ranks third (878), performing particularly well in ease of use; usefulness of app; and variety of features. Overall satisfaction among smart thermostat customers is 877. T h e 2 0 1 6 S m a r t T h e r m o s t a t Satisfaction Report, released on Oct. 18, measures overall customer satisfaction with smart thermostat brands among those who purchased a smart thermo- stat system within the past 12 months. Satisfaction is examined across 10 fac- tors (listed in order of importance): ease of use; ease of install/setup; reliability; energy efficiency; price paid; effectiveness of heating/cooling; internet connectivity; usefulness of app; variety of features; and customer service. Satisfaction is calcu- lated on a 1,000-point scale. The report is based on responses from 2,509 customers and was fielded in September 2016. AHR EXPO OFFERS EDUCATION A wide array of educational opportuni- ties will be offered at the AHR Expo, to be held Jan. 30 to Feb. 1, 2017, at the Las Vegas Convention Center, show orga- nizers said. Throughout the week, show attendees will have the chance to par- ticipate in numerous free seminars and presentations, paid programming and professional certification exams. A series of topics will be covered in free seminars and presentations during the first two days of the show. These include: Numerous courses, continuing edu- cational sessions and opportunities for testing will be offered for a nominal fee, both prior to and during the 2017 AHR Expo in Las Vegas. These include: ASHRAE Learning Institute (ALI) Continuing Education Courses – Held concurrently with the ASHRAE 2017 Winter Conference, AHR Expo will incorporate several opportunities for attendees to participate in ASHRAE Learning Institute (ALI) continuing education courses. Advance registra- tion is required for all ALI Continuing Education Courses, and can be com- pleted by visiting www.ashrae.org/ lasvegascourses. l F O N