CED

Stronger. SANY America is bringing global equipment leadership to North America. We offer our dealers and customers equipment solutions, including crawler cranes, rough terrain cranes, crawler excavators, port container reach stackers and empty-container handlers. We're expanding our world-class dealer network. We invite you to learn more about SANY America and the global SANY brand. Together, let's change the world. Equipment. Performance. Dealers. Innovation. SANY. To learn more about SANY America dealer opportunities, contact Kirk Erlinger (kerlinger@sanyamerica.com) for cranes and port equipment, or Eric Teague (eteague@sanyamerica.com) for excavators and earthmoving equipment. 318 Cooper Circle, Peachtree City, GA 30269 Tel: 678-251-2869 | Fax: 770-632-7820 Email: sales@sanyamerica.com www.sanyamerica.com -Ad_template.indd 1 -ad template.indd 2 12/17/2012 9:41:26 AM 12/20/12 3:04 PM

• Cover
• FEATURES: Do Your Best Practices Smoke the Competition-- or Burn Opportunity? Lots of companies have burned millions of dollars because they couldnt - or wouldnt- follow the disciplines of true implementation.
• FEATURES: Just Say Yes: Accepting challenges and doing the hard work is the norm for Mike Quirk, vice president of Operations at Wagner Equipment Co. - now hes taking on the responsibilities of AEDs top volunteer post: 2013 Chairman.
• From the Chairman: Its a mixed bag this year, but well be ready.
• Editors Note: Black and Blue, but coals still in the game.
• On the Numbers: Tax on investments income (including rental) is a big deal.
• Recruitment & Retention: What not to do if youre looking for a job.
• Aftermarket: We sell things- so why not labor programs, too?
• Washington Insider: Good news for business tax reform- less emotion.
• Inside AED
• Groundwork
• Industry Beat
• Play It Safe
• Advertisers Index
• Dealer Data
• AED Summit Photo Recap
• Top 10 Things Dealers Should Know About the American Taxpayer Relief ACt 2012
• FEATURE: Follow That Customer: Participate in online marketing techniques that keep your dealership at the forefront of prospects Web searches.
• FEATURE: You Cant Run and You Cant Hide from Obamacare: U.S. dealers with 50 and more employees will need to start making important decisions this year--but one of the best things every employer can do is communicate.