Issue link: https://read.dmtmag.com/i/31501
SECURITY SYSTEMS NEWS APRIL 2011 www.securitysystemsnews.com EDITORIAL 17 Tim Purpura, PUBLISHER tpurpura@securitysystemsnews.com Brook Taliaferro, EDITORIAL DIRECTOR Martha Entwistle, EDITOR mentwistle@securitysystemsnews.com Daniel Gelinas, MANAGING EDITOR dgelinas@securitysystemsnews.com Tess Nacelewicz, ASSOCIATE EDITOR tnacelewicz@securitysystemsnews.com Peter Macijauskas, E-MEDIA MANAGER pmacijauskas@unitedpublications.com SEND PRESS RELEASES TO: EDITORIAL OFFICE editor@securitysystemsnews.com Tel: 207.846.0600 Fax: 207.846.0657 ADVERTISING OFFICE Security Systems News 106 Lafayette St., PO Box 998 Yarmouth, ME 04096 Tel: 207.846.0600 Fax: 207.846.0657 EAST Tim Purpura, PUBLISHER Tel: 207.846.0600, ext. 217 Fax: 207.846.0657 tpurpura@securitysystemsnews.com WEST Gregg Shapiro, ASSOCIATE PUBLISHER Tel: 207.846.0600, ext. 273 Fax: 207.846.0657 gshapiro@securitysystemsnews.com MARKETPLACE & LIST RENTALS Cath Daggett Tel: 207.846.0600, ext. 300 Fax: 207.846.0657 cdaggett@securitysystemsnews.com Glen Halliday, PRODUCTION DIRECTOR Brenda Boothby, CIRCULATION DIRECTOR EDITORIAL ADVISORY BOARD Bill Bozeman, CEO/President PSA Security Network Daniel G. Decker, President Safety Systems Inc. John Mack III, CEO Imperial Capital Jack Mallon, Managing Director Mallon & Associates Dave Merrick, Marketing Director Vector Security Peter A. Michel, CEO iSECURETrac Richard Perry, President Security Networks LLC Lisa Prosser, Owner/President General Alarm Inc. Tony Smith, President Security Finance Associates Greg Spurr, Vice President TD Bank, N.A. Tony Wilson, President CMS E Let the national account games begin verywhere I turned this month, someone else was talking about national accounts. There are three stories in this issue about companies who, through acquisitions or partnerships, are focusing more on this busi- ness segment. And it’s not just this month, we’ve been hearing more and more about national accounts recently. Now, the companies we wrote about this month have different specialties. And,the national accounts they’re going after aren’t all the same. Some are closer to simpler commercial accounts, while others are high-level systems integration national accounts. Martha Entwistle Systems integration is obviously much more complex, but when you’re talking about quality control across many different cities, it’s never an easy thing to do. Those who are venturing into national accounts like Brett Bean at FE Moran (see story on page 18, and a longer version on our web site) or John Carter from Carter Brothers (see page 1), who is realigning his business to focus on national accounts tell me the same thing: There’s a lot of opportunity out there. Our sister publication, Security Director News, reports all the time about end users looking for: “one throat to choke”, local reli- able providers, and one kind of system across multiple locations. And you also hear about some dissatisfac- Teach your customers how their system works To the editor: As a consulting engineer I read Security Systems News to keep track of what’s going on in the industry. SUBSCRIPTION INFORMATION www.securitysystemsnews.com/subscribe Security Systems News PO Box 1742 Lowell, MA 01853-1742 Tel: 978-671-0449 Publishers of specialized business publications PRESIDENT & CEO J. G. Taliaferro, Jr. VICE PRESIDENT Rick Rector For quality article reprints of 250 copies or more, call PARS International Corp. at 212-221-9595 or email reprints@parsintl.com. The December issue had a brief article on a Kentucky program “Industry join fire false-alarm battle” for reducing false alarms. That’s great. As a volunteer firefighter for over 30 years, my consistent experience with false alarms is the people simply don’t know how to turn off the alarm when it triggers. Whether it is an overheated pan on a stove, forgetting to open the flue in a fireplace or a contractor sanding drywall, residential or commercial systems, the alarm goes off, the central station is notified, and we get “blown out.” Once we’re notified, we’re required to respond to the scene. I often ask if they know how to deactivate the alarm so the call isn’t made and they look at me like I’ve asked for the secret to life. If the alarm industry wants to cut false alarms, make sure the people know how to operate their systems, and remind them from time to time. Norman R. Dotti, P.E. Principal, Knorr Associates Inc. Butler, N.J. altronix UPS solutions keep your cameras on. theplusfactor tion among end users, particularly when it comes to systems integraton. PSA Security’s Bill Bozeman told me there are a lot of great integrators out there, “but there’s no one integrator who can do a really great job in all cities.” His organization and others are working with independent integrators to try and work on solutions. Dissatisfaction is a problem, but it’s also an opportunity. Let the national account games begin. Altronix ReServ UPS solutions provide added security for your surveillance systems. These multi-output units seamlessly operate 12VDC or 24VAC cameras – or both – during brownout or power outage conditions. So you can rest assured that your cameras are always on. ReServ UPS solutions feature supervised operation, and are available in indoor and outdoor models. And they’re all UL listed. Add more security to your surveillance system – only with ReServ. 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