FEATURE STORY
Business Management Software System
& Website Services
survey
16 O U T D O O R P O W E R E Q U I P M E N T www.outdoorpower equipment.com
Following up on a survey that we conducted
for February 2013 OPE, we recently completed
a survey with the following companies and
individuals regarding the latest technology and
trends in business management software systems
and website services in the OPE industry. Their
written responses, in the order they were received
June 11-25, 2014, are as follows:
JIM PHELAN
VICE PRESIDENT & CFO
c-SYSTEMS SOFTWARE, INC.
(ARLINGTON, TEXAS)
1) What is the latest OPE industry-related news
about your company?
Jim Phelan: This has been a busy year for OPE
industry-related news for c-Systems Software. We made
numerous improvements to our business management
systems and have added many unique features to help
our outdoor power equipment dealers operate more efficiently and profitably.
Foremost news from c-Systems Software, Inc. is our continued development
of automated warranty claims transmission to many of the outdoor power
equipment industry's most prominent vendors. Last year, c-Systems' Infinity
business management system became the first and is still the only business system
to provide this needed feature to dealers that carry the Ariens and Gravely brands.
This year, we are extremely proud to announce that we have extended warranty
claims transmission capabilities to dealers that sell Echo, Exmark, Kubota, Stihl
and Toro. This new feature eliminates the tedious chore of manually keying
and submitting warranty claims. Upon implementation of our warranty claims
automation, dealers are reporting fewer warranty claim errors, a reduction in
missed claims submissions, and faster payment of claims. What once took many
man hours, and possibly the efforts of several people, now takes minimal time
from dealership personnel.
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