NEW PRODUCTS Continued from page 45 c-Systems Software releases Infinity 5.0, becomes first
to offer automated Stihl product registration c-Systems Software, Inc., an Arlington, Texas-based provider of business management systems de- signed for outdoor power equipment dealers, made two significant announcements on August 12. The com- pany released version 5.0 of its Infinity business management system, and it became the first dealer management system provider to take advantage of the new Stihl Product Registration interface utilizing the multi-industry Partners Standard Protocol (PSP). Infinity 5.0 offers numerous features designed to save OPE dealers valuable time and increase profits. Infinity has gained many significant improvements, featuring simplified multi-store reporting, additional user- defined repair status codes, improved functionality within the scheduling processes and many new en- hancements to its exclusive information panel displays. For example, Customer Mailing Labels — a feature of Infinity's Customer Relationship Management — now includes Warranty Expiration Classification to send reminders to customers that their warranties are nearing expiration. This gives dealers additional opportunities to make repairs, promote extended war- ranties, or sell replacement equipment. This feature, along with many other Infinity programs, has the ability to be electronically transmitted, broadcast via e-mail, and easily exported to external programs. Jim Phelan, c-Systems Software's CTO and Infinity project leader, said that Infinity 5.0 is significant be- cause it better integrates critical business processes, provides much easier access to needed information, and greatly improves dealer productivity.
"In our opinion, this latest release of Infinity makes it the most robust, full-featured business manage- ment system available today for dealers in the outdoor power equipment industry," he said. As for the second announcement, Stihl dealerships using c-Systems' dealer management systems will now be able to automatically register Stihl products directly from within their management system. Simply put, they will no longer need to log in to Stihl eService and manually enter product and customer information to register products, as the system will do the registration for them. Not only will this be a huge timesaver, but this process will also help eliminate costly keying errors.
Customers will appreciate knowing their Stihl products were properly registered by the dealer at time of sale.
PSP was developed by the Motorcycle Industry Council to improve business-to-business communication through the dealer management system. Stihl North America recently joined in using PSP, and will begin informing its dealers of its activation soon, according to Crader Distributing/Blue Mountain Equipment. c-Systems Software, Inc.
ADVERTISERS' INDEX ADVERTISER
Ahlborn Equipment, Inc. Basic Software Systems Billy Goat Industries, Inc. Briggs & Stratton Corp.
Briggs & Stratton Diamond Dealer c-Systems Software, Inc. Dixie Sales Co. Ecolawn
GE Money
Generac Power Systems, Inc. General Transmissions Gold Eagle Co.
The Grasshopper Co.
Green Industry and Equipment Expo (GIE+EXPO)
Husqvarna Professional Products, Inc. Ideal Computer Systems, Inc. Jonsered/Tilton Equipment Co. Kawasaki Engines nizeX, Inc.
Oregon|Blount, Inc.
Pathfinder Computer Systems, Inc. PECO, Inc.
Powerhouse Products Pressure-Pro Rotary Corp. Stihl Inc.
Subaru Industrial Power Products TD Retail Card Services Walker Mfg. Co.
Water Cannon, Inc. Worldlawn Power Equipment
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www.ahlbornequipment.com www.basic-software.com www.billygoat.com
www.thepowerportal.com/4Flavors www.briggsandstratton.com www.csystemssoftware.com www.DixieSales.com
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50 OUTDOOR POWER EQUIPMENT www.outdoorpowerequipment.com www.husqvarna.com
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40, 46, Cover 4 www.rotarycorp.com Cover 2 9
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www.subarupower.com/engineenvy www.tdrcs.com/OPE www.walkermowers.com www.WaterCannon.com
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