Issue link: https://read.dmtmag.com/i/705606
1 0 6 V I N E YA R D & W I N E RY M A N A G E M E N T | J u l y - A u g 2 016 w w w. v w m m e d i a . c o m onflict at work happens every day and, when it does, it can be very costly to a business if left unaddressed and unresolved. Conflict can result in mistakes, poor cus- tomer service, stress-related workers compensation claims, injuries, absenteeism, reduced productivity, increased employ- ee turnover and even claims of harassment, hostile work envi- ronment and bullying. Webster's dictionary defines conflict as a "competitive or opposing action of incom- patibles: antagonistic state or action (as of divergent ideas, interests or persons)." That BY DIANA LACZKOWSKI + Unresolved conflicts can be detrimental to your business. + Asking why a decision or an action is made or an opinion is given can shed light on a person's motivation or behavior. + Having consideration or regard for each other's perspective and feelings is one of the most important elements of true collaboration. + Being adept at resolving differences gives managers credibility and the ability to coach and facilitate an optimal resolution. AT A GLANCE wording conjures up images of preparing for battle and, when taking this stance, only the strongest shall survive. But when you come from the oppo- site viewpoint of "a healthy exchange of ideas and creativ- ity," it helps reframe and refo- cus individuals, which more easily lends itself to positive and productive outcomes. Let's face it: Humans come in all different forms, with per- spectives and beliefs that are as diverse as each individual. So it should come as no sur- prise that differences of opin- ion, approach and perception are a real part of our everyday Conflict in the Workplace? Deal with It! Managing disputes with a clear head and open mind will strengthen your team's ability to communicate and perform.