Issue link: https://read.dmtmag.com/i/705606
w w w. v w m m e d i a . c o m J u l y - A u g 2 016 | V I N E YA R D & W I N E RY M A N A G E M E N T 1 0 9 • Be willing to change your behav- ior (everyone contributes) toward a more positive outcome; • Mutually identify actions or deci- sions and agree who will do what and by when. Put this in writing to reinforce intention and imple- mentation; and • Check in, follow up and reinforce what's going well, review what needs to be changed and contin- ue to stay engaged. OTHER INFLUENCES Other factors that impact work- ing relationships include the orga- nizational structure and culture, different values, motivations or interests. In the fact-finding stage of a conflict, identifying as many of the contributing factors as possible will lead to better problem solving. Also, the managers' communication ness and resolving misunderstand- ings in the workplace. Training in this area can be advantageous for all employees, especially manag- ers and leaders, in organizations that want to have a cooperative and positive work environment. Diana Laczkowski, senior associ- ate at The Personnel Perspective, holds a bachelor's degree from the University of Colorado and a certification in conflict resolution from Sonoma State University. She works with employers on interper- sonal employee relations, includ- ing conflict resolution/mediation, small and large group facilitation, day-to-day employee relations and conflict resolution training. Learn more about her work at www. personnelperspective.com or call (707) 576-7653. Comments? Please e-mail us at feedback@vwmmedia.com. skill level should not be ignored in the review of issues. For example, two managers from different areas of a winery, such as the account- ing department and the marketing and sales department, may be giv- ing direction on a project that can be interpreted differently based on self-interest or respective priorities. The quality of the collaboration of those two managers will influence their teams and, more important, the project's flow and outcome. Quality of partnerships varies depending on a team's skill level and is directly related to its mem- bers' emotional maturity and abil- ity to be open and nonjudgmental. Generally, problem solving evolves; teams become more adept with practice, and there's a shared satis- faction that brings the gratification we all seek in our day-to-day work environments. This is a small window into developing better emotional aware- & 800.991.9380 • proinfo@mieleusa.com • 8 www.miele-pro.com Enjoying wine is an experience. Don't let a dirty glass ruin it. Miele's PG 8061 cleans glasses with a spotless, sparking finish in just 15 minutes, so customers can raise a glass to what matters most: your wine. Perfect for your tasting room: • Quietly cleans glasses in without etching • NSF/ANSI 3 certified and ADA compliant • Final rinse temperature of 185º F • Requires no rinse aid for a flawless finish • Accommodates commercial baskets A one of a kind dishwasher for your one of a kind winery. Email proinfo@mieleusa.com to request a free brochure.