Issue link: https://read.dmtmag.com/i/730311
Cover Story 10 October 2016 BestDriverJOBS www.bestdriverjobs.com O ne glance at Daryl Flood Reloca on & Logis cs' trophy case is all it takes to understand that the company has an established reputa on for quality service. According to Daryl Flood, founder and chief execu ve officer, the nine most important words at the company are "Sa sfy the customer, sa sfy the customer, sa sfy the customer." The Coppell, Texas-based com- pany's business is divided into two market segments. Roughly 60 percent comes from the over-the-road market as a household goods moving agent for Mayflower Transit, a brand under the UniGroup umbrella. The other 40 percent is in the short-haul space as a dedicated distribution and last- mile delivery service provider for GE Appliances. Another small portion of its business is devoted to workplace relocation services. Overall, Daryl Flood operates about 250 power units, most of which are owned and operated by independent contractors. As with most transportation pro- viders, safety always has been a top priority at Daryl Flood. With most of its revenues generated by servicing two customers, Flood knew the company could do better to ensure it would remain a preferred transportation sup- plier. In 2013, he created a new job function to better align the company's safety performance with its quality of service and hired Scott Roberts as director of safety, compliance and risk management. Reaching new heights Daryl Flood is measured by May- flower's safety performance rating sys- tem that uses a vehicle-miles-traveled metric to compare agents within peer groups for UniGroup's Mayflower and United Van Lines brands. When Rob- erts came aboard three years ago, Daryl Flood's SPR score was 868, good enough for three stars (out of five) in Mayflower's tiered safety system, about average for an agency. by Jeff Crissey A sharper focus on safety: Daryl Flood sees rapid improvements with new culture, safety ini a ves