Issue link: https://read.dmtmag.com/i/730311
Cover Story 12 October 2016 BestDriverJOBS www.bestdriverjobs.com Mayflower uses its SPR to score agencies and their individual drivers based on the Federal Motor Carrier Safety Administration's safety regula- tions, including the Compliance Safety Accountability program. In addition, it serves as an internal audit for agencies to identify late logs, missing paper- work and hours-of-service violations that occur even without a roadside inspection. In 2014, Daryl Flood's SPR im- proved 209 percent, and last year it improved another 180 percent. Today, its SPR score is 5,483, earning the company a five-star rating. In 2015, 50 drivers ended with a five-star SPR compared to 26 drivers in 2014, and 23 drivers had a perfect SPR compared to eight in 2014. Daryl Flood is third nationally in its mileage category for all Mayflower agents, is in second place from a Top 10 hauler perspective and last year ranked number one among Top 10 haulers for five months. In addition to Mayflower's SPR system, Daryl Flood's drivers are mea- sured in a number of ways. Both May- flower and GE Appliances perform cus- tomer surveys after a completed move or delivery to gauge the effectiveness of their carrier partners. Daryl Flood and other agents then are evaluated by on-time performance, claims percent- age and other service-related metrics. Likewise, Daryl Flood performs its own client satisfaction surveys to homeowners via postcards and phone calls in an effort to measure the level of service provided by its drivers. "What really matters to us there is [a homeowner's] willingness to recom- mend us," says Roberts. Founda on for success Roberts attributes Daryl Flood's rapid safety improvements to a number of factors, none of which he says is more important than the support and buy-in of the company's executives. "Safety cultures don't happen over- night – trust has to be established," he says. "No safety professional is going to be able to do that without commit- ment from the top down." Daryl Flood also hosts an annual Independent Contractor Conference every February. "We basically shut down the company for three days and bring over 100 qualified drivers to the learning conference," says Roberts. Daryl Flood invites executives from Mayflower and other organizations to speak to drivers about new technology, changes in safety regulations and other In Mayflower's safety performance rating system, Daryl Flood Relocation & Logistics is third nationally in its mileage category for all agents, is in second place from a Top 10 hauler perspective and last year ranked number one among Top 10 haulers for five months.