Overdrive Magazine | Trucking Business News & Owner Operator Info
Issue link: https://read.dmtmag.com/i/989498
June 2018 | Overdrive | 37 shops they trust and are comfortable with if possible." Fisk says that while requiring ASE certification provides a measure of pro- fessionalism that ensures quality repairs, it also gives owners more flexibility in choosing from a broad set of dealerships and aftermarket service providers instead of limiting choices to an OEM or net- work provider. "Any OEM dealership is going to have ASE-certified techs," he says. "There also are any number of independent repair shops that are largely ASE-certified." Stroschein says the warranty does not dictate part type or brand preference. "We are open to the repair facility using OE parts or reman, refurbished or used parts," she says. "We need to be aware of the quality of parts going into the truck during the repair." Dobish says availability often dic- tates whether the part needs to be OEM or aftermarket. "We prefer to use OEM parts whenever possible to take advantage of the nationwide OEM warranty for the parts," he says. "Considering the customer's uptime is the most important factor when pro- cessing claims. We will do what is best for the customer, and they are involved in the entire process." The protocol for the repair process in an aftermarket warranty claim is simi- lar to that of an OEM warranty claim. A repair facility or a customer should contact the underwriter, and claims adjustors will review the information submitted, including the repair cost esti- mate and diagnostics information. Some policies require a photograph of the failed part. Adjustors "will be looking to make sure that the right parts are being used and that the repairs are being completed properly," Dobish says. "We always want to make sure the repair facility has not overlooked any progressive damage caused by the failure." Once the underwriter confirms the repairs are completed properly and the customer is satisfied, payment is made. "In rare occasions, a customer will pay for a repair that is warrantable and sub- mit the invoice and diagnostics data to us, and we will reimburse them directly for the repair," Dobish says. Unlike a manufacturer's warranty, which must be purchased at the time the truck is bought, an aftermarket warranty can be added at any point. If an after- market warranty is purchased before the OEM warranty lapses, the inspection process for the truck takes into account the warranty service history. "Having an OEM warranty still on your truck helps you," Lucky says. "If you let it run out, then it hurts you. You're going to have a little bit more tedious inspection process." 1-800 GET HOWES (438-4693) • www.howeslube.com From the trusted makers of Howes Diesel Treat, the nation's #1 selling Diesel Conditioner & Anti-Gel. Howes Vehicle Organizer when you purchase 2 gallons of Howes Oil Enhancer. Visit www.howeslube.com or call 1-800 GET HOWES Offer ends: 9/30/18, available while supplies last. Howes Vehicle Organizer TURN BACK THE CLOCK! Howes Oil Enhancer makes your engine run like new. The superior fluid technology works around the clock to extend the life of your engine. Prevent thermal breakdown, lower operating temperature, and stretch out the time between oil changes with every bottle. It works like clockwork … in reverse.