P032
TABLE OF CONTENTS
1
The Basics of Working with Insurance Plans
Charles Blair, D.D.S.
2 Scheduling Sally McKenzie
3 How to Hire, Train and Compensate a High
Performing Team Amy Morgan
4 Metrics for Success Virginia A. Moore
5 Establishing Internal Controls to Prevent Fraud
and Embezzlement Susan Gunn
6 Patient Payment Systems That Work
Cathy Jameson, PhD
7 Improving Patient Satisfaction and Retention
Roger Levin, D.D.S.
8 Keeping Pace with an Ever-changing Social
Media World Lou Shuman, D.M.D., CAGS
and Diana P. Friedman, MA, MBA, with Mali
Schantz-Feld, MA
9 Managing Your Online Reputation Rita Zamora
10 Going Paperless in the Dental Office
Larry Emmott, D.D.S.
THE ADA PRACTICAL GUIDE TO EXPERT
BUSINESS STRATEGIES: ADVICE FROM TOP
DENTAL CONSULTANTS
N EW What would a dental consultant say about your office? Is
your schedule balanced, overtaxed or underutilized? Do your internal
controls make would-be embezzlers think twice? Are your payment
systems set up to maximize collections and reduce write-offs? How
well do you control what people see when they Google your name
or practice? Can you identify and successfully administer different
dental benefit plans?
The ADA Practical Guide to Expert Business Strategies addresses
these questions and more by tapping into the knowledge and
experience of today's leading dental experts. It is ideal for both
dentists and office staff. Read the articles on your own, or use them
as topics for staff meetings. The 100 chapter discussion questions
will generate conversation and ideas for improving your practice —
from patient care to your bottom line.
MEMBER RETAIL
P032 Book, 113 pages $49.95 $74.95
P032D e-Book $39.95 $59.95
P032B Print and e-Book Bundle $59.95 $84.95
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