Issue link: http://read.dmtmag.com/i/75653
46 • AUGUST 2012 • WORLD FENCE NEWS In June's column, we devoted time to discovering the importance of de- veloping a policies and procedures manual, the "book" that will help gov- ern your business operations on a day to day basis. Further, we said that it was indeed critical to create a mission statement as a framework to help you stay fo- cused as you shape and detail the se- ries of policies and procedures which will make up your "book." American ingenuity. From the originator of the gaspostdrivercomes the latest game changer... THE HUMAN LINK by Jim Lucci Management Motivational Associates Procedures for addressing sensitive issues should be plainly stated in manual You will find that contributor Tom Luby includes in his column this month the importance of having a mis- sion statement in place in order to cre- ate a highly functional organization. We are certainly in agreement on that. But I thought I would discuss some more or less specific areas that the mission statement should cover. This is not a comprehensive list, as you may feel there are other items to include. But use this as a starting point or topic of discussion. And regarding some of the more sensitive areas such as har- rassment, please get your attorney in- volved. Before we begin discussing the thoughts which should be considered and included in the manual, we should mention that a statement of the chain of command for your business must first be formulated and established. This chain of command depends on the size of the business and the or- ganizational flow chart designed to be the working start of the book, and en- courages the examination of duties and responsibilities of each person in the business. This kind of procedure is basic to the smooth flow of day-to-day operations. For example, questions or situa- tions that develop at an "employee" level should be brought to the attention of their direct supervisor for investiga- tion. Then, as designated by the man- ual, be reported to the person in charge of administering the policies and pro- cedures of the business. Cordless patented design real hitting power. The gas driven G30D Ultra-Driver provides the highest impact energy in a real world ready package. Our patented design dampens recoil making driving easier. If portable is everything this is your tool! Call 800-843-3745 today. www.skidril.com or www.ultradriver.com ULTRA-DRIVER The DYNA MS600 swing style picket pointer is a simple machine to setup and operate for cutting pickets. It is a similar design as the MAR-SAL picket pointer. Boards and cants up to a total of 6" width can be pointed. Various point styles can be achieved with the MS600 such as french gothic, gothic, stockade and round dogear. Two air clamps hold the boards securely in place during the cutting process. Questions or situations that develop at an "employee" level should be brought to the attention of their direct supervisor for investigation. Then, as designated by the manual, be reported to the person in charge of administering the policies and procedures of the business. This person might be the head of personnel, the controller, or even the owner of the business, depending on how it is outlined in your business' flow chart. Having stated that, we can now begin discussing the items that should be included in your book. The focus of this series of columns is to deal with the topics to be included rather than the specific wording of each topic. The wording of your topic items Many items in stock - caps, finials, rings, wall mounts, column bases ….. Custom made parts Short volume runs In-house tool & die shop Phone: 301-334-9100 Fax: 301-334-7846 www.cpalmerdiecastinginc.com will vary, and in some cases will be governed by what specific laws exist in your part of the business world. Perhaps the best place to start is with those areas which are particularly sensitive in today's society, and thus really call for an established policy that lets your business' employees and officers know, right up front, just what won't be tolerated in any way, shape or form in, on or away from your busi- ness property in the pursuit of your business' daily activities. The first one that comes to mind is harassment. In this topical and sensi- tive issue, your book will need to de- fine what constitutes harassment, and then state the fact that it will not be tol- erated in any form under that defini- tion and that if there is a complaint, exactly what procedures should be fol- lowed in having it investigated. This area should also have continued on page 48