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8 • May 5, 2014 • Powersports Business NEWS www.PowersportsBusiness.com www.PowersportsBusiness.com NEWS Powersports Business • May 5, 2014 • 9 followed at the China National Silk Museum before dealers worked on their bartering skills at the pedestrian mall along Hefang St., where many dealers sampled peanut cake, purchased green tea and took photos with the laughing Buddha sculpture. Two days of factory tours and meetings with product specialists and other executives fol- lowed before the dealers embarked on a trip to Shanghai that began with lunch atop the Orien- tal Pearl TV Tower and its photo-friendly glass- enclosed observation deck. More shopping and a visit to the Bund along the Huangpu River fol- lowed, before the most interesting shopping of all occurred at the Yuyuan Bazaar, where deal- ers could be found making transactions in the back alleys. The Lo Bo Lang restaurant, in the center of the shopping area, provided an ideal end to week. And just to say they did it, many dealers hopped aboard the magnetic levitation train to the Shanghai airport for their last hur- rah, reaching speeds of more than 300 kph. And while the week brought plenty of memories for the group, the access to the CFMOTO factory and its employees left an indelible mark on most. "I was very impressed with the factory. In comparison to the other factory tours I have been on, this was as modern and clean and well run as I have ever seen," said Steve Ertle, owner of Tejas Motorsports, which also carries Cali- fornia Side Car, KTM, KYMCO, Suzuki and Yamaha. "I really appreciate CFMOTO and Mr. Lai wanting to improve his business by taking our suggestions and criticism. It would appear that they have landed on a North American sweet spot in the sport UTV class. I think their product is perfect for us not having Polaris and maintaining margin is important to them to keep good dealers. I am very excited for the future with CFMOTO. It feels like we have got- ten in at just the right time and we will be able to ride the wave up for a change." Steve Buttorff, owner of Buttorff's Yamaha/ Kawasaki in Hartleton, Pa., has been in busi- ness since 1971. The trip allowed him to get a first-hand look at the engineering that goes into the manufacturing process at the factory. "I was overwhelmed with the hospitality we received from CFMOTO and Mr. Lai," he said. "It was a trip I will never forget. I was very impressed with the factory. It misspells many of the stories and rumors you hear about what to expect at Chinese factories. We got a chance to be right there on the cutting edge with the product engineers with suggestions on prob- lem solving and improvements. And from what I could see they were eager to hear from us. I think they are on the right track with future product and for me they are spot-on when it comes to off-road." Matt Maschmann, general manager of Maxim Honda Yamaha in Allen, Texas, made some lasting memories in Hangzhou and Shanghai, but the 42 CNC machines before his eyes in the factory simply won him over. "The factory was over the top!" Maschmann said. "I was very impressed with how they built everything in the factory. The assembly lines were impressive; the testing of every motor after it is built; the dyno after the unit is com- pleted — it was just amazing. They run a very clean assembly. Everything was spotless. "And it is nice to see the people behind the product. CFMOTO creates an entirely new price point — Japanese brands are outpricing themselves. I can see there is quality here and the manufacturer allows a nice profit margin for us. CFMOTO has a wonderful future in the United States, and I am very proud to be a part of it. The CFMOTO line compliments and fills in the gaps of products I don't have, such as a sport side-by-side, once again at a great price and profit margin. I really feel like CFMOTO is going to be a major player in the U.S. in the near future, and I'm very excited to have them." Bob Plourde, owner of Plourde & Plourde, Inc., of Caribou, Maine, took honors for the most flight delays and for securing the most roundabout manner of finally arriving in China. He said he would do it again as he aims to grow his dealership lineup that includes Harley-Davidson, Arctic Cat and Ski-Doo. "I really enjoyed it. We were treated like kings," he said. "The long trip was worth it to me. I got to see the dedication the people had for the company, and how hard they were working to make their company suc- cessful. They were able to transfer their energy there to myself." Harmon joined Mike Ratz, owner of Logan Motorcycles Sales in Logan, W. Va., as veteran attendees. They were both making their second trip to the factory. "We all had a great time with the CFMOTO family. They are so friendly and warm they make us feel like we're a part of their family," Ratz said. "I was so glad to see the friends I made in 2012 and hang out with them again. It's the only company I deal with that allows me to sit down and share dinner and drinks with the owner. Mr. Lai is always glad to see us and give us a warm welcome. I have been on a lot of dealer outings in my 50-plus years in this busi- ness, and this has to be the best one ever. I can't wait to go back. What a treat to be able to try all of the native dishes in China!" Harmon, who joined the 2012 No. 1 dealers Wayne and Randy Bedeaux in giving separate speeches about their success with the brand, expects to be selling 1,000 CFMOTO units per year by 2019. "Our dealership benefits from CFMOTO by giving our customers a choice — that choice being a quality product for a reasonable price," he said. "The wide breadth of the future prod- uct lineup is going to be great for our business. What's not to like about a 400cc ATV? A 650cc cross bike? A four-seat UTV and Z8? These are all high demand products in our market. And CFMOTO's commitment to build these machines speaks volumes about their commit- ment to our industry." PSB More Than Rewards boosts HyperDrive More Than Rewards' HyperDrive CRM will automatically be upgraded with enhanced fea- tures, including Talon, ADP Lightspeed, PSN and Dealer Spike integration to support Harley- Davidson dealers. HyperDrive CRM also will now include long-requested sales tools like unlimited text reminders, image texting, email scheduling and integrated customer photos. "We've rebuilt HyperDrive CRM and these new upgrades on the latest HTML 5 technology, so the screens load almost instantaneously," said Brandon Siegesmund, More Than Rewards vice president of communication. Because of its speed and simplicity, More Than Rewards claims users of HyperDrive CRM have cut their data entry times by 80 percent over other CRMs used by Harley- Davidson dealers. Siegesmund also reports HyperDrive CRM was upgraded to automate common sales tasks, like texting reminders of scheduled meetings to customers, as well as scheduling and sending customer email communication. "In fact, HyperDrive CRM allows a sales- person to send their leads not only standard text messages, but also pictures of bikes, or e-coupons," Siegesmund explained, "and this is what sets us apart from other texting services." Siegesmund also mentioned that salespeo- ple will be able to see customer photos in the CRM — instantly generated from the Internet and social networks —just by entering email addresses. He maintains this unique feature will help sales staff place more faces with names among their many leads. A full demonstration video of HyperDrive CRM is now available on hyperdrivecrm.com. PSB See China, Page 9 CHINA CONTINUED FROM PAGE 8 Harley CRM gets upgrade Dealers were given all-access to the CFMOTO factory in China. P01x10-PSB6-News.indd 9 4/23/14 9:55 AM