Issue link: https://read.dmtmag.com/i/401422
D&D Technologies stresses "value-add" for its customers "When you hear the name D&D Technologies, you usually think of great gate hardware products, like MagnaLatch ® , the world's #1 child and pool safety gate latches, Tru- Close ® , the best-selling adjustable, self-closing gate hinges, SureClose ® , the industry-lead- ing commercial grade closer and hinge, and Lok- kLatch ® innova- tive gate latches," according to Jim Paterson, D&D's Senior VP Sales & Marketing. "But there's much more to D&D than just great products. There's also the exten- sive 'value-add' we bring to our customers and those who use our products." Value-add is defi ned as add- ing to a product's value by special manufacturing, marketing programs, or other business processes. "There are numerous value-add elements D&D offers via advanced manufacturing capabilities and so- phisticated marketing and customer service practices," said Paterson. He detailed and described these elements: ISO 9001 accreditation – D&D's manufacturing processes use strict ISO-9001 QA standards to insure the fi nest quality and reliability. As a re- sult of these processes, its reported defect rate is a record low of less than 1 in 1,000. Continual testing – All D&D products are continually and rigorous- ly tested in its own on-site facilities – D&D quality is never outsourced. That means fewer costly call backs for the contractor. Its customers consis- tently report that they use D&D prod- ucts because they work, they seldom require a second visit, and they create more satisfi ed customers who gener- ate repeat business. D&D's relentless testing makes this possible. F i l l - r a t e s and on-time or- der shipments – D&D knows how important on-time shipping is for its cus- tomers. In order for them to be successful in the marketplace they need a reliable m a n u f a c t u r e r who can deliver when they need it. D&D's on- time shipping rate is 94% and its order error rate is less than one-quarter of one percent. Customers can count on D&D to get them product when and where they need it. Industry's best warranty – D&D also offers the best warranty in the in- dustry. Its Lifetime Limited Warranty has no limits on years or cycles. They stand by their products and their reli- ability. Overall service and support – D&D is dedicated to providing the in- dustry's best marketing and customer support. No other gate hardware man- ufacturer provides the level of free support that D&D's customers enjoy, including a comprehensive set of free marketing materials, trade and con- sumer-driven advertising, local sales support, product training, and even bilingual technical support. "As you can see, we back our in- dustry-leading products with the best value-add programs available," said Paterson. "It's that powerful combina- tion of great products and support that truly helps our valued customers suc- ceed with increased sales and profi ts." For more information on D&D products and their value-add support programs, visit the D&D Technolo- gies web site at www.ddtechglobal. com, e-mail info@ddtechusa.com, or call toll-free 800-716-0888 or 714- 677-1300. As part of its value-add, D&D Technolo- gies rigorously tests its products in its own on-site facilities, as shown in these photos. (D&D Technologies photos) Be Sure To Visit The World Fence News Crew At FENCETECH 2015! Booth No. 925 February 3-6, 2015 Orange County Convention Center Orlando, Florida World F ence ews N News from the World of Fencing, Access Control and Security © • Patented tension adjustment • Adjust tension from either end • Increased self-closing weight • No visible fasteners • Decorative trim covers available Black Chrome Brushed • 3-way adjustment, vertical, horizontal & tension • D&D patented tension adjustment • Internal stainless steel spring closer • Strong & 100% rust proof • 55 lbs maximum self-closing weight • Fits all square post & gate frames Series 3 Mini-Multi 40% stronger! Over 2 times the cycles! Convenient, reliable performance P: (714) 677-1300 E: info@ddtechusa.com www.ddtechglobal.com World's most trusted hinges for gates up to 66 lbs