Issue link: https://read.dmtmag.com/i/365558
46 • SEPTEMBER 2014 • WORLD FENCE NEWS Keep Up With The Misadventures Of Pete And Jake Each Month In World Fence News! THE HUMAN LINK by Jim Lucci Management Motivational Associates The previous two parts of our series have dealt with topics ranging from general policies affecting all em- ployees to those specific areas which reflect the need to define working con- ditions and schedules to assist with "quality of life" issues and planning necessary for a business to focus on its employees. As we have noted, the approach The most important book your business will ever write – Part 3 Statement addressing day-to-day operations is a vital part of your business plan has been topical in nature, and as such, designed so that your own awareness may have been revised enough so that you have thoughts about other areas which should be covered. We do not intend to address "ev- erything," but rather to point out the most topical areas that your "book" or policy statement might cover. With this in mind, this column will add to the existing list. We hope that this series has indeed raised awareness, and that your business shortly will be including creation of this important book on its agenda of things to be done, while also recog- nizing the need to keep it current and effective by an ongoing education and implementation policy. Now, let's explore some other is- sues. Since many contractors in our industry have manufacturing capa- bility, if you have that capability, you would certainly want to have a section of your book devoted to what policies will govern the day-to-day operations of your shop. You will want to cover such areas as proper work attire, safety practices and equipment, who will have keys to the shop and control the equipment, what will be the established chain of command, and what procedures you wish to establish in terms of individual responsibility for tools, maintenance, and clean up on an ongoing basis. In the same manner, explore the policies needed to govern your yard. Once again, level of responsibility and the safety, maintenance and con- ditions of product storage should be spelled out. Is there a yard foreman? What are his duties? Who assigns work and loading? At what hours? These are the kinds of questions which should be answered in your book. Typically, you need to think of those areas as separate and distinct from other areas of the book, even though they are all part of your over- all operation. It is important to cover the op- posite end of your safety concerns as well, regarding persons other than those who are assigned to work in ar- eas such as the shop and the yard. Who is responsible for keeping customers out of danger areas? Are continued on page 48 Custom Gate Systems Vertical Lift • Swing • Slide • Pedestrian Beautiful! Efficient! Unique! Full system capability • Standard electric or solar power Easy to install! We can ship anywhere in the U.S. (incl. AL & HI) as well as Canada! Call or e-mail us for your free quote today. 800-704-2837 nelsbloom@msn.com • www.rsigate.com If your customer can dream it, we can build it!