Issue link: https://read.dmtmag.com/i/263143
4 • MARCH 2014 • WORLD FENCE NEWS Publisher Comptroller Rodger D. Duke Barbara Jo Duke Managing Editor, General Manager Advertising Director Mary Hummon & Webmaster Rick Henderson Contributing Editor Jim Lucci Production Manager Darlene Woehnker Contributing Editors In Memoriam Herb Borner • Jim Hart World Fence News (ISSN#1054-5185) is published monthly by World Fencing Data Center, Inc. U.S. subscrip- tions: one year, $40, two years, $65. Canada and Mex- ico: $75 per year. Paid subscription includes annual Fencer's Almanac. Presorted standard postage paid at Beaver Dam, Wis., Permit No. 415. Un solicited ma- terials not accepted. Opinions expressed in this publi- cation are not necessarily those of the editors, publishers or advertisers. Any resemblance between images created in cartoons and persons or objects in real life is coincidental. Advertisers and advertising agencies assume liability for all content – text, repre- sentations and illustrations – of advertisements printed, and also assume responsibility for any claim arising therefrom made against the publisher. All advertise- ments, including classifieds, are accepted on the prem- ise that the product or service is properly described in the advertisement, is available at the advertised ad- dress, will be willingly sold to buyer at the price and conditions stated, and conforms to all legal and regu- latory standards. Any advertisement not in compliance with those standards will not intentionally be displayed in this publication. ©2014. Contents of this publication may not be reproduced in whole or part by any means without the expressed written consent of the publisher. All correspondence should be sent to 6101 W. Court- yard Dr., Bldg. 3, Suite 115, Austin, Texas 78730. Tele- phone (800) 231-0275 (U.S. & Canada), (512) 349-2536, fax (512) 349-2567. E-mail editor@worldfencenews.com. ISSUE NO. 371 • MARCH 2014 World F ence ews N News from the World of Fencing, Access Control and Security © Scan with your Smartphone! A m e r i c a n F e n c e A s s o c i a t i o n F o u n d e d 1 9 6 2 World Fence News is a proud member of these trade associations: Editor's Corner INDEX OF ADVERTISERS Providing good customer service is one key to business success Success in business, whether it is the fence business or any other, depends on a number of factors all coming together at the right time. But most owners and managers of successful firms would have to place customer service near the top of their list of good business practices. Keeping your existing customers happy and locating as many new ones as possible are critical in today's marketplace. This is such an important issue that we wanted to revisit a few tips that we have presented before that we compiled from various sources on how to improve your company's customer service and sharpen your image. We will present more as we come across them. And our contributors Jim Lucci and Tom Luby are huge proponents of good customer service, and will be addressing this topic in their columns in the future. So, here we go! • Really listen to your customers, whether they are com- plaining or complimenting. If they are complaining, don't brush them off; make them feel like you really care, and address the situation as soon as possible. No one likes to feel like they are being ignored. If you don't care, they will find someone who does. • At the completion of a job, ask for feedback! • This could be treading in a sensitive area, but be sure that the people who represent you on the "front line" (receptionists, inside and outside salespeople, installers who deal with the cus- tomers) are friendly and present themselves well. Not everyone is a "people person," and there is no shame in that. Just be sure that those employees who deal with new or existing customers are. • Don't allow your company to come across as being im- personal. We realize that many fence companies use telephone Visit the World Fence News Crew at FENCETECH 2014! Booth No. 708! March 6–8, 2014 at the Mandalay Bay Resort and Convention Center Las Vegas, Nevada continued on page 78 News Issues in efficient airport perimeter security ........................................ 6 An important week for the fence, deck, railing and access control industry! .................................................................. 14 American Fence Association executive director issues update on recent move to self-management .................................................... 24 California Chapter's traditional December meeting is a family affair .... 36 Last minute FENCETECH2014 update: Certified Installer (CI) education ........................................................... 46 FENCETECH 2014 Schedule At A Glance ..................... 48 Fence Industry Week is perfect time to review and take certification exams ......................................................................... 52 Wisconsin fence companies show community support with donation to Salvation Army ........................................................... 69 Firm releases U.S. Markets Construction Overview ............................. 74 CLFMI's upgraded web site goes live .................................................... 74 Study identifies scenarios that precede at-home pool drownings ......... 75 METALfab 2014 coming up in March .................................................... 76 Friends and associates help fence veteran John Randolph celebrate his 90th birthday .................................................................... 78 Housing markets continue to show gradual improvement ................... 84 • • • • • Special Features Reaching that elusive goal line by Steve Saucerman .............................................................................. 58 Regular Features Fence Industry Calendar of Events .................... 8 Fencer's Field Report by Jim Lucci ................................ 15 The Dodge Report: New construction starts in December improve 5 percent; annual total for 2013 climbs 6 percent ................................... 27 Fence ordinances from around the country .................... 62 Through the years with WFN ... 66 • • • • • Monthly Columns Protect yourself and others! Call before you dig! by Jim Lucci ................................ 32 Rewarding positive behavior benefits everyone by Tom Luby .............................. 70 • • • • • Classified Advertising Fencer's Marketplace National Classified Advertising............. 82,84 ACOUSTIBLOK ..................................................... 74 ALLIED TUBE & CONDUIT, A PART OF ATKORE INTERNATIONAL .............................. 83 ALL-O-MATIC, INC. ............................................... 73 AMERISTAR FENCE PRODUCTS ........................ 17 ATLAS WHOLESALE FENCE SUPPLY ................ 72 BD LOOPS ............................................................. 35 BFT AMERICAS ..................................................... 67 BALL FABRICS, INC. ............................................. 42 BUFFTECH BY CERTAINTEED/SAINT-GOBAIN ................. 63 BUSHWICK METALS LLC ..................................... 40 C. PALMER DIE CASTING, INC. ........................... 58 CI-FABRICS ........................................................... 61 COLLINS LTD. (THE ROOK) ................................. 84 CONTROLLED PRODUCTS SYSTEMS GROUP (CPSG) .............................. 37 D&D TECHNOLOGIES .......................... 10–11,13,15 DANDY DIGGER & SUPPLY, INC. ........................ 32 DIGGER SPECIALTIES, INC. ................................ 36 DIGI-CODE, INC. ................................................... 6 DOORKING, INC. .................................................. 43 DURABLE FENCE PRODUCTS BY POLYFORM, INC. ........................................ 46 DYNA PRODUCTS ................................................ 68 EZG MANUFACTURING, A DIVISION OF EZ GROUT CORPORATION ....................... 22 EAST COAST GATE OPERATORS, INC. ............. 48 ELECTRONIC ENTRY DISTRIBUTORS ............... 60 ELITE FENCE PRODUCTS, INC. ......................... 71 ENCON ELECTRONICS ....................................... 35 ENDURIS ............................................................... 57 EVERSTRONG PROFILES ................................... 75 FAAC USA ............................................................. 59 FABCAD ................................................................. 28 FENCESPACE.COM ............................................. 8 FORTRESS FENCE PRODUCTS, A DIV. OF THE FORTRESS COMPANY . 16,42,58,62,66,69,74,76 FUH INDUSTRIAL ................................................. 18 GTO / ACCESS SYSTEMS ................................ 5,41 GATEKEEPERS, INC. ........................................... 74 GATES & CONTROLS, INC. ................................. 54 HAMPDEN FENCE SUPPLY, INC. ........................ 12 HEARNE STEEL CO., INC. ................................... 8 HOMELAND VINYL PRODUCTS, INC. ................. 70 HURRICANE MANUFACTURING CO., INC. ......... 18 HUTCHISON, INC. ................................................ 72 IDEAL ALUMINUM PRODUCTS ............................ 82 IDEAL MFG., INC. / TILT-A-WAY ........................... 56 ILLUSIONS VINYL FENCE .............................. 44–45 INTERNATIONAL GATE DEVICES (IGD) ............. 28 INTERNATIONAL SECURITY PRODUCTS .......... 70 IRON WORLD MANUFACTURING .... FRONT PAGE J.C. GURY CO., INC. ............................................. 6 JAMIESON FENCE SUPPLY ................................. 19 KEENER DUPONT WIRE, INC. ............................ 75 KING ARCHITECTURAL METALS ........................ 88 L&C ENTERPRISES–USA, INC. ........... 30–31,62,65 LMT PRODUCTS CORP. ....................................... 87 LIFTMASTER ......................................................... 33 LITTLE BEAVER, INC. ........................................... 14 LOCINOX USA ....................................................... 29 LOCKEY USA ........................................................ 27 LOGICAL DECISIONS, INC. ............................. 56,68 MVP WEATHERWISE ..................................... 50–51 MALCO PRODUCTS, INC. .................................... 39 MANAGEMENT MOTIVATIONAL ASSOCIATES .................................................... 60 MASTER HALCO ................................................... 2 MERCHANTS METALS ...................................... 7,85 MIDWEST TUBE MILLS, INC. ............................... 69 MILLER EDGE, INC. .............................................. 40 MYSALESMAN.COM ............................................. 16 NATIONAL METAL INDUSTRIES .......................... 77 NATIONWIDE INDUSTRIES ................................. 3 OMEGA II FENCE SYSTEMS ............................... 74 OVERSEAS DISTRIBUTORS, INC. ...................... 24 PERMALATT PRODUCTS, INC. ........................... 23 PEXCO ® LLC (EAST) - PDS ® FENCE PRODUCTS ............................... 9 PEXCO ® LLC (WEST) - PDS ® FENCE PRODUCTS ............................... 9 PLATINUM ACCESS SYSTEMS, INC. .................. 55 PLY GEM FENCE AND RAILING .......................... 47 POLY VINYL CREATIONS, INC. ............................ 26 PRIVACYLINK ....................................................... 86 PRO ACCESS SYSTEMS ..................................... 24 PRO-DEC.COM ..................................................... 76 PULJAK COMPANY, LLC ...................................... 66 QUALITY LINEALS USA, INC. .............................. 82 RAMSET AUTOMATIC GATE SYSTEMS, INC. .... 34 REDI DRIVER, INC. ............................................... 36 RHINO TOOL CO. ................................................. 48 RICHARD'S FENCE .............................................. 64 RISING STAR INDUSTRIES, INC. ........................ 52 RIVERDALE MILLS ............................................... 16 SEA-USA INC. ....................................................... 81 SECO-LARM USA, INC. ........................................ 79 SECURE GATE SYSTEMS, INC. .......................... 12 SKIDRIL ................................................................. 42 SOUTHEAST ACCESS TECHNOLOGIES ............ 46 SOUTHWESTERN WIRE, INC. ............................. 78 SPECRAIL ............................................................. 80 STANDARD PAINTS, INC. ..................................... 78 STATESIDE STEEL & WIRE LLC .......................... 49 TRI CUSTOM MANUFACTURING ................... 28,66 TRIDENT ENTERPRISES INTERNATIONAL, INC. ..................................... 38 TYMETAL CORP. ................................................... 23 ULTRA STEEL FENCING / RAILING A DIVISION OF ULTRA ALUMINUM MFG., INC. ........................................................ 25 UNIVERSAL VINYL EXTRUDERS ................... 12,84 USAUTOMATIC ..................................................... 53 VIKING ACCESS SYSTEMS ........................... 20–21 WAYMARK PRODUCTS LLC – WAYMARK FENCE AND RAIL ACCESSORIES .................. 52 WESTERN TUBE & CONDUIT CORP. .................. 54 WILLIAMS LOWBUCK TOOLS, INC. .................... 58 XCEL STEEL & ALUMINUM FENCE SYSTEMS ............................................ 8